Does Verifying Uses Influence Rankings? Analyzing Booking.Com and Tripadvisor

Martín-Fuentes, Eva; Mateu, Carles; Fernàndez, Cèsar

doi:10.3727/108354218x15143857349459

Cited by 30 publications

(13 citation statements)

References 48 publications

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“…This traveller-generated content (TGC) about destinations and their services has become an important source of information for travellers [81] that is used to evaluate their search for information and their behaviour during the trip, describing travellers' perceptions and the way in which they refer to the value of the information associated with the websites of the destinations [82]. Online Travel Reviews (OTRs) currently account for most TGC and have great academic value as a data source [83,84] regarding the analysis of perceived images; in particular, reviews taken from popular platforms such as TripAdvisor [85]. Moreover, their projection through eWOM communication makes them agents for building a destination image.…”

Section: User-generated Contentmentioning

confidence: 99%

From Blockbuster to Neighbourhood Buster: The Effect of Films on Barcelona

et al. 2020

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In recent years, cities such as Venice, Dubrovnik, Paris and Barcelona have experienced an exponential increase in visitor numbers leading to episodes of tourismphobia by anti-tourism movements, or even the decline of the destination. Among other solutions, some destinations see film-induced tourism as a possible way of diversifying tourism supply and demand. Through the analysis of the locations of six thematic film routes in Barcelona compared to the same locations on the largest online travel review platform, TripAdvisor, it is concluded that, far from spreading out tourist flows, fiction-induced tourism in Barcelona has concentrated tourism at the main attractions of the city. Only a few exceptions of films with minor audiences lead tourists off the beaten track. Overall, this paper provides a set of recommendations, strategies and challenges for destination managers to help alleviate overtourism and to offer more sustainable tourism away from spots that attract mass tourism.

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Section: User-generated Contentmentioning

confidence: 99%

From Blockbuster to Neighbourhood Buster: The Effect of Films on Barcelona

et al. 2020

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“…Word-of-mouth (WOM) plays an important role in tourism marketing [27], especially because of the intangible nature of the industry [30], [54]. A tourism product cannot be returned in case of customer dissatisfaction the same way as a pair of shoes can; therefore travelers need to know in advance whether or not this product corresponds to their needs and expectations.…”

Section: Analysis Of Online Reviewsmentioning

confidence: 99%

Attributes That Contribute to Guest Satisfaction: A Comparative Study of Reviews Posted on BOOKING.COM and on Airbnb’s Platform

István¹,

Puiu²,

Zotic³

et al. 2019

AGB

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User-generated content (UGC) is a powerful tool used to attract tourists to a destination and to market certain tourism products and services. Reviews of hotels and other tourism accommodation rentals are increasingly used by travelers to select their accommodation, thus, facilitating independent travel planning. This study is attempting to understand and compare the factors that contribute to customer satisfaction for hotel and Airbnb apartment guests in Cluj-Napoca, Romania. We employed reviews published by users on booking.com (for hotel customers) and on the Airbnb platform between May and November 2018 and quantitatively and qualitatively analyzed them using QDA Miner and Wordstat to understand the main attributes associated with guest satisfaction. The study revealed that the two lists of attributes that determine guest satisfaction are, to a great extent, similar. This means that guests have the same criteria in mind when evaluating their hotel and Airbnb stay. However, two attributes were found to be important only to Airbnb guests ("good communication" and "easy check-in/out") and three to hotel guests ("good breakfast", "nice view" and "parking"). The findings have a number of theoretical and managerial implications which are discussed at the end of the paper.

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“…The Booking.com Extranet platform lets property owners increase sales and promote their accommodation units to the global public. Booking.com provides analytical tools and dashboards for accommodation providers that help them to increase their visibility and their business (Mellinas et al, 2015;Mantovani et al, 2017;Martin-Fuentes et al, 2018). The "Best price" clause Booking.com offers a broad choice of accommodations for a good price.…”

Section: Literature Review -Bookingcommentioning

confidence: 99%

Hotel Reservations via Online Travel Agency BOOKING.COM. Eu Dimensions of the “Best Price” Clause

Ivanov

Atanasova

2019

CBUP

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The use of online reservation systems has become a must for hospitality businesses. This article is focused on the use of www.booking.com as an online search engine for accommodation in a family hotel in Blagoevgrad, Bulgaria. The aim of the research is to analyze the behavior of people, using one of the best performing online travel agencies in the world for hotel room reservation. The article reveals interesting statistical facts about the nationality of the guests and how far ahead of time reservations are made. Data for the electronic device, which is used to make a reservation, is stated in the article. The "best price" clause of booking.com is taken into account, as it is being banned in some EU countries, but still influencing the decision making process of hotel customers. A brief outlook of the ''most favored nation'' ("MFN") clause, also known as 'price parity' or 'best price' clause ("BPC") and its application in EU countries is included. JEL Classification Numbers: K21, L83,

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Does Verifying Uses Influence Rankings? Analyzing Booking.Com and Tripadvisor

Cited by 30 publications

References 48 publications

From Blockbuster to Neighbourhood Buster: The Effect of Films on Barcelona

From Blockbuster to Neighbourhood Buster: The Effect of Films on Barcelona

Attributes That Contribute to Guest Satisfaction: A Comparative Study of Reviews Posted on BOOKING.COM and on Airbnb’s Platform

Hotel Reservations via Online Travel Agency BOOKING.COM. Eu Dimensions of the “Best Price” Clause

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