“…It focuses on the initial adoption of new technologies, but researchers have extended it to examine continued use over time and to account for the confirmation or disconfirmation users' expectations (Bhattacherjee, 2001;Venkatesh, Thong, Chan, Hu, & Brown, 2011) and the habits that people develop (Limayem, Hirt, & Cheung, 2007). For reviews of this research, see Hsiao and Yang (2011) and Turner, Kitchenham, Brereton, Charters, and Budgen (2010).…”