“…This SSM-oriented thematic analysis also produced the "rich picture" shown in Figure 3, which we used as a precursor to the conceptual model based on the theory of synergetics (Figure 4). In Figure 3, we see, from a problem-structuring perspective, the pervasive role of digital technology in human systems-a finding that resonates with the sociomateriality literature (see Cecez-Kecmanovic et al, 2014), and with how technology affordances and capabilities play a critical role in agency (Weißenfels, Ebner, Dittes, & Smolnik, 2016). For instance, Daniel, Hartnett, and Meadows (2017) forcefully argue that social media's democratising affordances are evident in the transformation of power structures from top-down to much more bottom-up power.…”