Aims
In October 2017, the ‘Prenatal and Postnatal Health Care Service in Nara (PPHSN)’ has piloted the introduction of a new telephone consultation service to support prenatal and postnatal health care and childcare. This study aimed to document the feasibility, acceptability and satisfaction with the service provided by a trained nurse specialist who can access to clinician support when necessary.
Methods
The pilot study was conducted between November 2017 and February 2018. Japanese women who are undergoing a health checkup at the Nara Medical University hospital for delivery and post‐partum women who had recently (<1 year) given birth at this hospital (they are raising a child) were invited to participate in the study. They called a free mobile phone number, and spoke to a trained nurse to consult maternal and newborn care practices. The PPHSN project also provided information for supporting raising a child. The postal survey of the PPHSN service was conducted in March 2018.
Results
A total of 26 participants were enrolled. The questionnaire was answered by 23 (88.5%) participants, of which over half (52.2–95.7%) of participants declared they were ‘strongly agree’ plus ‘agree’ regarding ‘patient‐centered care’, ‘communication and information’, ‘technical quality’, ‘efficiency’, ‘access and convenience (feasibility)’, and ‘willing to use the service again (acceptability)’. The majority (95.7%) of respondents reported being willing to use the service again for a similar health problem.
Conclusion
This study provided the first evidence of satisfaction with telephone or social networking consultation service by nurse specialists in Japan.