Satisfaction of a new telephone consultation service for prenatal and postnatal health care

Abstract

Aims In October 2017, the ‘Prenatal and Postnatal Health Care Service in Nara (PPHSN)’ has piloted the introduction of a new telephone consultation service to support prenatal and postnatal health care and childcare. This study aimed to document the feasibility, acceptability and satisfaction with the service provided by a trained nurse specialist who can access to clinician support when necessary. Methods The pilot study was conducted between November 2017 and February 2018. Japanese women who are undergoing a health checkup at the Nara Medical University hospital for delivery and post‐partum women who had recently (<1 year) given birth at this hospital (they are raising a child) were invited to participate in the study. They called a free mobile phone number, and spoke to a trained nurse to consult maternal and newborn care practices. The PPHSN project also provided information for supporting raising a child. The postal survey of the PPHSN service was conducted in March 2018. Results A total of 26 participants were enrolled. The questionnaire was answered by 23 (88.5%) participants, of which over half (52.2–95.7%) of participants declared they were ‘strongly agree’ plus ‘agree’ regarding ‘patient‐centered care’, ‘communication and information’, ‘technical quality’, ‘efficiency’, ‘access and convenience (feasibility)’, and ‘willing to use the service again (acceptability)’. The majority (95.7%) of respondents reported being willing to use the service again for a similar health problem. Conclusion This study provided the first evidence of satisfaction with telephone or social networking consultation service by nurse specialists in Japan.

Patient satisfaction from ENT telephone consultations during the coronavirus disease 2019 pandemic

“…6 Medical hotlines had been set up to tackle out-of-hours services, serving as a triaging service for either urgent emergency hospital review or scheduled community appointments. 15 Secondary and tertiary care clinics had also started to integrate telephone consultation services, 16–19 as demonstrated by specialist nurse-led post-natal care and prostate cancer follow-up clinics. 17,19 Additionally, a respiratory medicine clinic demonstrated similar 21-point Medical Interview Satisfaction Scale satisfaction scores from both telephone and traditional face-to-face consultations, citing the lack of travelling and waiting time as major advantages for the participating patients.…”

“…15 Secondary and tertiary care clinics had also started to integrate telephone consultation services, [16][17][18][19] as demonstrated by specialist nurse-led post-natal care and prostate cancer follow-up clinics. 17,19 Additionally, a respiratory medicine clinic demonstrated similar 21-point Medical Interview Satisfaction Scale satisfaction scores from both telephone and traditional face-to-face consultations, citing the lack of travelling and waiting time as major advantages for the participating patients. 13 Telephone consultations have proven to be acceptable and sometimes desirable alternatives to out-patient visits, with positive satisfaction scores and safe levels of care maintained.…”

“…The recent coronavirus outbreak has presented a number of challenging circumstances for the healthcare system. 1 Chief concerns revolve around treating and contact tracing coronavirus disease 2019 (Covid- 19) patients and carriers, whilst maintaining adequate levels of elective and emergency patient care, and keeping the welfare of healthcare professionals in mind. 2 The use of telephone consultations in place of traditional face-to-face consultations, where appropriate, has been instrumental in maintaining elective out-patient activity during the Covid-19 pandemic.…”

Current Trends in Nursing Research Across Five Locations: The United States, South Korea, Taiwan, Japan, and Hong Kong

“…In Hong Kong, nurse researchers conducted health outcome studies to provide evidence for the government to make policies on smoking cessation (Chan, Leung, et al, 2011). In Japan, through health outcome studies, nurse researchers reported positive health outcomes due to the use of nurse practitioners (Kobayashi & Sado, 2019).…”

Doğum Sonu Dönemde Evde Bakım ve Perinatoloji Hemşiresinin Gelişen Rolleri

“…Bu yöntemlere örnek olarak Japonya'da doğum öncesi ve doğum sonrası sağlık hizmetleri için yeni bir telefon danışma servisi geliştirilmiştir ve ücretsiz bir cep telefonu numarası verilmiş ve bu numaradan anne ve yeni doğan bakımı uygulamalarında danışmanlık almak üzere eğitimli bir hemşireye ulaşmaları sağlanmıştır (15). Proje ayrıca çocuk yetiştirmeyi desteklemek için bilgi de sağlamıştır.…”