Does organizational commitment mediate the impact of organizational culture and interpersonal communication on organizational citizenship behavior?

Abstract

Tourism plays an important role in increasing the use of labor. The hospitality industry is the biggest part of the world of tourism. The study aims to analyze the Organizational Citizenship Behavior (OCB) of PT Jaktour employees, which is one of the hospitality companies seen from the organizational culture, interpersonal communication and organizational commitment. The research uses a survey method with a quantitative approach. The population is employees, taking samples using simple random sampling technique obtained 237 respondents. The collected data was analyzed using Structural Equation Modeling (SEM) AMOS software which was previously tested by the model. The results of research show that there was a positive and significant relationship between organizational culture and communication skills on organizational commitment. There is also a positive and significant influence of organizational culture and commitment to OCB, and there is a significant and negative influence between communication skills and OCB and there is a positive and significant influence of organizational culture and communication skills on OCB mediated by organizational commitment. The findings of the study suggest that organizational culture and communication skills did not show any significant results, meaning that communication skills did not support OCB. It is expected that the next researcher can deepen the research with different objects, while paying attention to communication skills. D. Susita et al. / Management Science Letters 10 (2020) 2461 organizational commitment with interpersonal communication with OCB. According to Sopiah (2008), that interpersonal communication serves to build organizational commitment by conducting broader two-way communication to build charisma, make rules that become habits that aim to influence the attitudes and behavior of organizational members. The results of this research found that the effect of interpersonal communication on its value is still needed as a vehicle for efforts to strengthen good communication at every opportunity. ConclusionThe conclusions of the research are: (1) Organizational culture has a positive and significant effect on employee organizational commitment at PT. Jaktour. These results indicate that a good and conducive organizational culture is the commitment of employees of PT. Jaktour will increase. (2) Interpersonal communication has a positive and significant effect on employee organizational commitment at PT. Jaktour. These results indicate that good interpersonal communication then the organizational commitment of employees of PT. Jaktour will increase. (3) Organizational culture has a positive and significant effect on OCB employees of PT. Jaktour. These results indicate that a good and conducive organizational culture, the behavior of OCB employees of PT. Jakstour will increase. (4) Interpersonal communication does not affect OCB employees of PT. Jaktour. These results indicate that interpersonal communication cannot influence the OCB of employees of PT. Jaktour. (...

Exploring the effect of psychological capital on teachers’ organizational commitment through interpersonal communication

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