Does culture affect sentiments expressed in cruise tours’ eWOM?

Buzova, Daniela; Blas, Silvia Sanz; Taulet, Amparo Cerverá

doi:10.1080/02642069.2018.1476497

Cited by 35 publications

(24 citation statements)

References 75 publications

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“…Similarly, the US reviews tend to be positive as the American tourists frequently use adjectives such as spectacular, awesome, and amazing. This is consistent with North Americans being more emotionally charged and expressive than Europeans [8,13]. The lowest sentiments were provided by tourists coming from the European countries and Japan.…”

Section: Resultssupporting

confidence: 72%

“…The expression style differences may cause less positive sentiment detected by European tourists. In a similar vein, European tourists show fewer amount of sentiment-bearing words with a more objective tone [8]. The Japanese are the most unique tourist group [15] expressing the least positive sentiment.…”

Section: Resultsmentioning

confidence: 91%

“…For example, in a study on preferences and sentiment characteristics among Chinese and other international tourists based on user reviews from Chinese social media [7], the Chinese tourists were found to be more likely to express critical and diverse sentiments in their reviews about Australian destinations than tourists from other countries. Similarly, a study of the TripAdvisor cruise tour reviews found the differences in the sentiments expressed by the North American and European tourists [8] with Americans interpreting their cruise experience more positively and with a more subjective and intimate tone. Meanwhile, it is not entirely clear if the observed differences in sentiment can be attributed to the real differences in tourists' expectations or just reflect the differences in emotion expression in national languages.…”

Section: Introductionmentioning

confidence: 96%

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Do Tourists from Different Countries Interpret Travel Experience with the Same Feeling? Sentiment Analysis of TripAdvisor Reviews

Wang

Kirilenko

2021

Information and Communication Technologies in Tourism 2021

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National parks attract millions of tourists to enjoy the beauty of nature. The opinions and feelings expressed by tourists in their reviews through social media significantly impact other visitors’ tourism-related decisions. Notably, tourists from different countries visiting the same park may express different sentiments and post different experiences. It is not clear if those differences could be attributed to the differences in sentiment analysis software for different languages, or they reflect existing variability in culturally defined tourists’ sentiments. To address this question, this study analyzed 27,177 TripAdvisor Grand Canyon, US reviews from visitors arriving from ten different countries with the goal of identification of sentiment differences. We found that while all reviews tend to be positive, there are significant regional differences with European and Japanese tourists routinely expressing lesser satisfaction from their visit. We also found differences in the sentiment expressed in different regions of the same country, such as the north and south of Italy. Overall, we suggest that social media reflects the real differences in the sentiment of visitors coming from different origins.

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Section: Resultssupporting

confidence: 72%

Section: Resultsmentioning

confidence: 91%

Section: Introductionmentioning

confidence: 96%

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Do Tourists from Different Countries Interpret Travel Experience with the Same Feeling? Sentiment Analysis of TripAdvisor Reviews

Wang

Kirilenko

2021

Information and Communication Technologies in Tourism 2021

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“…In the tourism sector, textual content generated by tourists on social media and online platforms is of strategic importance in terms of potential tourists, tourism businesses and destination management (Aydın, 2016;Özen & İlhan, 2020). In the literature, posts with textual content are referred as user-generated content (UGC) or electronic word of mouth (eWOM) (Buzova et al, 2019;Schmunk et al, 2013).…”

Section: Literature Reviewmentioning

confidence: 99%

Evaluation of tourist reviews on TripAdvisor for the protection of the world heritage sites: Text mining approach

Özen

2021

Journal of Multidisciplinary Academic Tourism

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Collecting and analyzing online tourist reviews on destinations is important for sustainable tourism. These analyses can give insight into the extent to which natural and cultural assets in the destination are protected. These evaluations should be considered by the authorities as objective and realistic assessments. In this study, 4183 TripAdvisor reviews of foreign tourists visiting "Göreme National Park and Cappadocia Rocky Area", which is listed in the World Heritage Site, were evaluated. The data set consisted of English reviews of foreign tourists visiting the region between the years of 2018 -2020. Dictionary-based sentiment analysis, one of the text mining methods, was used in the study. According to the analysis results, the positive perceptions of the tourists about the churches, fairy chimneys, valleys and underground cities in the World Heritage Site were found to be significantly high (75%). Negative evaluations were found to be low (33%). In tourist reviews, 63% positive and 10.49% negative evaluations were made about the protection of the region. In addition, the awareness of the tourists about whether the locations they visit are World Heritage Sites was 30.6%. Tourists explained their negative opinions about the locations they visited with the words "extra_payment", "crowded", and "steep". Another finding of the study was that the area is adequately protected. There were, however, some concerns related to protection. The most striking aspects of protection concerns were those in which the words "painted" and "drawn" were used, an important indicator of visitor sensitivity to the protection of frescoes in rock churches. Since the destruction of natural and cultural assets in the region is unacceptable, recommendations are made to take the necessary measures to prevent such damage.

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“…Fernandez et al (2019) further studied cruise passengers' intention and sustainable management of cruise destinations [47]. Daniela et al (2019) confirmed that culture affects sentiments expressed in cruise tours' electronic word-of-mouth (eWOM) [48]. Chua et al (2019) investigated cruise vacationers' behavioral intention formation in the fast-growing cruise industry from the moderating impact of gender and age [49].…”

Section: Cruise Company Value Chainmentioning

confidence: 99%

Cruise Tourism for Sustainability: An Exploration of Value Chain in Shenzhen Shekou Port

Liu

Dong

et al. 2020

Sustainability

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Based on the support of governmental policies and the rapid growth of China’s economic development, residents’ living standards, and tourism consumption demand, cruise tourism has continuously developed and its service level has gradually improved, which have become the main driving forces for the sustainable growth of China’s cruise tourism industry. This paper took Shenzhen Shekou Port (SSP) as a research site and used an online text analysis method by Rost Content Mining 6 software to analyze 2552 Ctrip travel network, and then did further study through face to face interviews from the perspective of “tourists source” and “procurement” in the value chain theory. Only by understanding the developing trend of cruise tourists can we cultivate cruise culture, expand cruise tourism market, and finally realize the benign development of cruise tourism. The research results show that the cruise business in Shenzhen should strengthen the senior citizens market and marketing to kids and parents, and improve the satisfaction of cruise passengers in terms of enriching entertainment facilities, elevating service quality, and upgrading duty-free shopping centers. This paper not only focused on the study of cruise tourists in Southern China, but also enriches the research of the cruise value chain.

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Does culture affect sentiments expressed in cruise tours’ eWOM?

Cited by 35 publications

References 75 publications

Do Tourists from Different Countries Interpret Travel Experience with the Same Feeling? Sentiment Analysis of TripAdvisor Reviews

Do Tourists from Different Countries Interpret Travel Experience with the Same Feeling? Sentiment Analysis of TripAdvisor Reviews

Evaluation of tourist reviews on TripAdvisor for the protection of the world heritage sites: Text mining approach

Cruise Tourism for Sustainability: An Exploration of Value Chain in Shenzhen Shekou Port

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