Do Tourists from Different Countries Interpret Travel Experience with the Same Feeling? Sentiment Analysis of TripAdvisor Reviews

Wang, Luyu; Kirilenko, Andrei

doi:10.1007/978-3-030-65785-7_27

Cited by 11 publications

(11 citation statements)

References 13 publications

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“…The analysis further reveals that societal culture might be a new variable in market research, especially in target market analysis, in addition to established ones such as demographics and lifestyle milieus. Finally, this study supports results from recent literature, suggesting that machine learning can give valuable insights by processing large amounts of UGC from review sites [33].…”

Section: Discussionsupporting

confidence: 89%

“…To conclude, this study is novel in that cultural background was incorporated, using an established scientific concept, namely, the GLOBE clusters. Different from previous literature focusing on limited cultural groups [33], the findings of this research allows for the generalisation of all regions within a given cluster. By using machine learning and drawing connections to the culture of customers, this study concludes that analysing online restaurant reviews can give valuable insights for professionals in the field.…”

Section: Discussionmentioning

confidence: 99%

“…Seeing that various aspects of touristic experiences, such as dining or visiting sights, can be sourced from online review portals, and connections to a place of origin or culture can be drawn from the differences in behaviour [33], this study analyses online restaurant reviews so as to make generalisations regarding different cultures. In this way, when addressing and catering to a certain country or culture, one can resort to a set of recommendations on what specific aspects they tend to pay attention to.…”

Section: Discussionmentioning

confidence: 99%

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Topic Modelling of Tourist Dining Experiences Based on the GLOBE Model

Egger

Pagiri

Prodinger

et al. 2022

Information and Communication Technologies in Tourism 2022

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The needs of travellers vary across cultures. When it comes to culinary aspects, there is a strong connection between gastronomy and culture. To optimise service offerings, investigation of the essential aspects of dining experiences in relation to cultural backgrounds is of great importance. In the age of digitalisation, tourists share their dining experiences throughout their multiphasic travel journey via online platforms. By considering nine distinct cultural backgrounds, this research aims to investigate tourist experiences based on TripAdvisor restaurant reviews through topic modelling, using the city of Salzburg as its study context. Depending on one’s cultural circumstances, the findings demonstrate that the most important aspects include staff, food-menu items, value for money, restaurant physical appearance, food authenticity, overall service, menu offers, food quality, atmosphere, and recommendations. This study advances the state-of-the-art knowledge of societal culture as a variable in the target market analysis of restaurant customers. Findings allow restaurant owners, other tourism service providers, and destination management organisations to analyse and adapt their service offerings and strategies accordingly.

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Section: Discussionsupporting

confidence: 89%

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

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Topic Modelling of Tourist Dining Experiences Based on the GLOBE Model

Egger

Pagiri

Prodinger

et al. 2022

Information and Communication Technologies in Tourism 2022

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“…The Ayo Nang Benjor dance movements depict people picking coffee, making grilled chilli sauce, cooking grilled rice, and processing bamboo into skewers. Movements that are simple but easy to understand are deliberately structured to make them accessible for tourists to interpret (L. Wang and Kirilenko 2021). Confirmation of interpretation also appears in the lyrics of the song Kibar Benjor with the slogan being sung repeatedly, saying the phrase "Ayo Nang Benjor".…”

Section: Fig 1 Logo Branding Benjor Villagesmentioning

confidence: 99%

Art, Nature, and Culinary as Leverage of Village Branding at the Foot of the Mountain

Minarto

Zandra

Ismail

2021

Dewa Ruci J. Pengkaj. dan Pencipta. Seni.

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Beach tourism and seaside settlements are perennially popular. Nature's potential as well as the coast's characteristic hybrid art may always entice visitors. The settlements at the foot of the mountain, on the other hand, have their own unique environmental, gastronomic, and cultural identities. Bedugul village (Indonesia), Albarracin village (Spain), Reine village (Norway), Wengen village (Switzerland), Panglipuran village (Indonesia), Hallstatt village (Austria), Patiangan village (Indonesia), and Ora village (Indonesia) are some of the names given to the villages in Indonesia (Greece). They're all mountain communities that have successfully marketed themselves as tourist destinations at the foot of the mountain. The goal of this research is to come up with a viable approach for village branding at the foot of the mountain. This study is a hybrid of action research and development research, with a focus on tourism village acceleration. The Benjor village residents, Benjor village administrators, and a sample of potential visitors were polled for information. The community around Benjor village, the Malang Regency community, and persons outside the Malang Regency were all surveyed for potential visitors. Individual interviews or focus groups, environmental observations, and archives of village office records and Malang Regency government documents were used to gather data. The purpose of this study is to understand the tourism village process before and after therapy. Mining potential excavation yields eleven environmental assets in the form of waterfalls, five culinary assets in the form of chilli sauce, grilled rice, and other similar dishes, and three cultural assets in the form of hadrah, jaranan, and dancing. The development research yielded seven goods that Benjor villagers found to be the most effective in terms of branding. For mountain slope communities, the greatest method is to combine branded items that showcase their artistic, natural, and gastronomic potential.

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“…Choi and Joen have shown that tourism can be a source of economic stimulus albeit regionally. For example, money spent on recreational equipment and groceries constitute a strong boon for the local economy.To determine the impact of tourists' sentiments on their spending and the decision of prospective tourists,Wang and Kirilenko (2021) analyze the 27,177TripAdvisor reviews of tourists who have visited top six attractions of the Grand Canyon National Park, Arizona, United States. Their analysis reveals that all reviews tend to be positive, but visitors from Europe and Japan express lesser satisfaction with their visits.…”

mentioning

confidence: 99%

An Analysis of Tourist Spending by International Visitors to the United States during the COVID-19 Pandemic

Olaleye¹,

Oluwoye²

2022

JSS

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The COVID-19 pandemic disproportionately affected sectors that require international travel. One of these is the tourism sector. This study examined the impact of the pandemic on the spending patterns of international tourists in the United States. Using a vector autoregressive (VAR) framework, the study explored the influences of COVID cases and deaths on the number of international visitors in the United States. Exogenous variables in the VAR model are tourists' expenditure, GDP, and the total population of tourists' countries of residence. The lag order selected by Akaike and Schwarz information criteria was 2. The findings revealed that immediate past values of COVID cases and deaths determined their current figures as well as the count of international tourists in the U.S. Furthermore, tourists' expenditure, as well as GDP and population of tourists' countries, influenced the propensities of international tourists to select the U.S. as their destination. However, tourists' spending was not found a significant determinant of COVID cases and deaths, suggesting that coronavirus did not respect the spending abilities of the tourists. The study concluded that the U.S. authorities should be prepared for more inflow of visitors from countries with high GDP and high populations and should be cautious of high spending patterns of visitors as this may add to the existing inflationary pressures in the country.

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Do Tourists from Different Countries Interpret Travel Experience with the Same Feeling? Sentiment Analysis of TripAdvisor Reviews

Cited by 11 publications

References 13 publications

Topic Modelling of Tourist Dining Experiences Based on the GLOBE Model

Topic Modelling of Tourist Dining Experiences Based on the GLOBE Model

Art, Nature, and Culinary as Leverage of Village Branding at the Foot of the Mountain

An Analysis of Tourist Spending by International Visitors to the United States during the COVID-19 Pandemic

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