Do the customer relationship benefits influence expectation of continuity? Adoption of social customer relationship management to promote eco‐friendly products

Oluwajana, Dokun; Adeshola, Ibrahim; Olowu, Gbolahan

doi:10.1002/pa.2701

Cited by 7 publications

(3 citation statements)

References 98 publications

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“…Therefore, competitive organizational culture directly affects organization innovation, which implies that for firms to stay innovative, they need to be more externally focused via a competitive culture (Gopalakrishnan and Zhang, 2017). Such cultural orientation keeps firms more connected to their market (Friend and Johnson, 2017;Yu et al, 2016;Ramos et al, 2016;Huertas-Valdivia et al, 2019;Izogo and Mpinganjira, 2020;Oluwajana et al, 2021). Based on the studies reviewed on management styles, we argue and thereby posit the following: H4.…”

Section: K 5210mentioning

confidence: 94%

Do cultural dimensions influence management style and organizational culture in a multicultural environment? Case study of Northern Cyprus

Oluwajana

Awosusi

2022

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PurposeThis study examines how cultural dimensions' influence management style and organizational culture in a multicultural environment.Design/methodology/approachThis study adopts a quantitative approach to achieve these objectives, with 270 questionnaires obtained from employees working in a multicultural environment. The resulting data was analyzed using the PLS-SEM statistical approach.FindingsThe study results suggest that organizations should prioritize their integrity using the influence of cultural diversity, management styles, organization culture and social interactivity to achieve different dimensions of human satisfaction.Practical implicationsThe results in general present a statistically significant positive effect of power distance, masculinity/femininity and uncertainty avoidance on organizational culture, indicating that disposition to organizational culture has a significant role in trust development, particularly in diverse cultures.Originality/valueThe influence of organizational culture on organizational performance cannot be ignored in a multicultural workplace, especially when it is related to employee performance and commitment. As the world globalizes, many organizations are facing the challenge of cultural differences. Therefore, it is necessary to examine how cultural dimensions affect management style and organizational culture. As a result, this study further considers the empirical evidence of work engagement and its impact on employee satisfaction.

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Section: K 5210mentioning

confidence: 94%

Do cultural dimensions influence management style and organizational culture in a multicultural environment? Case study of Northern Cyprus

Oluwajana

Awosusi

2022

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“…Ethical purchasing behavior refers to environmentally friendly behavior through the consumption of sustainable products that are responsive to environmental protection (Chan, 2001;Mostafa, 2007). Although limited, the literature has identified that sustainable purchasing behavior is determined by satisfaction (Dangelico et al, 2021), trust (Oluwajana et al, 2021), price quality attributes (Sharma & Foropon, 2019;Dangelico et al, 2021), and knowledge (Dangelico et al, 2021;Joshi & Rahman, 2015). Awareness (Borin et al, 2011) and attitude (Hazen et al, 2017;Papista & Dimitriadis, 2019) play a determining role in understanding purchase behavior.…”

Section: Purchase Intention and Ethical Purchasing Behaviormentioning

confidence: 99%

An analysis of sustainable consumption practices through the role of the consumer behavior in the circular economy

Corrada

Méndez‐Tejeda

Flecha

et al. 2023

J of Consumer Behaviour

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Sustainable consumption analyses the choice of products to address environmental issues. In recent years, the circular economy model () has offered strategies as possible solutions to address the growing demand for action on climate justice. The success of a business model depends on understanding the consumer's role. The power of individual consumer actions is vital for minimizing the adverse impacts of climate change. Although the effectiveness of in the business sector has been studied, the literature has ignored the role of consumers in sustainable consumption practices through. Thus, using a survey technique, this quantitative study analyzed part of the theoretical model of Mostaghel and Chirumalla to analyze how awareness and consumer attitude significantly impact purchase intention and ethical purchasing behavior. The data analyzed through PLS‐SEM reflected several theoretical implications in the forms of consumer behavior, a topic that has not been addressed in the literature.

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“…Chen and Chang [47] and Yu and Lee [48] confirmed that customer perceptions of green values have a significantly positive effect on purchase intention. Oluwajana et al [49] suggested that customers' environmental commitment has a positive and significant effect on purchasing continuity toward an eco-friendly product.…”

Section: Formulation Of Research Hypothesesmentioning

confidence: 99%

Public Perception of Green Supply Chains and Its Impact on Customer Behavior: An Empirical Analysis

Charalampidis,

Xanthopoulos,

Diamantidis

et al. 2023

Sustainability

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The public is increasingly becoming aware of environmental challenges and adjusting its purchasing behavior in pursuit of sustainable products and services. To compete in the global scene, firms need to transform their supply chains to adhere to eco-friendly practices. This study focuses on the electronics market, which is distinctively interesting due to its small product life cycles, high-end capabilities, and fierce competition. A novel research model comprising nine hypotheses that attempt to investigate and assess the factors influencing customers’ perceptions and purchasing preferences in relation to green supply chains in the electronics industry was developed. We conducted field research to test the model empirically using survey data from 147 individuals with different backgrounds. The dataset was verified and validated by means of explanatory factor analysis. Structural equation modeling analysis was performed that revealed the linkage between demographics (age), willingness to pay, purchasing intention, and green consumerism. Other research findings included the intricate interconnections between environmental concern, knowledge, attitude, customers’ perceptions/effectiveness, and behavior. This research gives insights into green consumerism in the electronics sector, and its managerial implications can guide sustainable supply chain practices and customer-centric marketing approaches.

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Do the customer relationship benefits influence expectation of continuity? Adoption of social customer relationship management to promote eco‐friendly products

Cited by 7 publications

References 98 publications

Do cultural dimensions influence management style and organizational culture in a multicultural environment? Case study of Northern Cyprus

Do cultural dimensions influence management style and organizational culture in a multicultural environment? Case study of Northern Cyprus

An analysis of sustainable consumption practices through the role of the consumer behavior in the circular economy

Public Perception of Green Supply Chains and Its Impact on Customer Behavior: An Empirical Analysis

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