Do Street-Level Bureaucrats Exhibit Transformational Leadership for Influencing Sound Governance and Citizens’ Satisfaction?

Mishra, Santap Sanhari

doi:10.1080/01900692.2020.1765798

Cited by 11 publications

(6 citation statements)

References 47 publications

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“…Langat, Linge and Sikalieh (2019) equally investigated the effect of inspirational motivation on the job performance of PHWs and established that inspirational motivation significantly predicted the job performance of PHWs. Also, the findings agree with Mishra (2020), whose study established that all the four dimensions of transformational leadership, that is, idealised influence, inspirational motivation, intellectual stimulation, and individualised consideration, yielded a positive and significant relationship with reliable organisational efforts, including the thrust to raise the performance of employees. The study finds that some of the ideas raised in the Social Exchange Theory suggesting that every positive or negative activity derived from an organisation in the course of work (be they encouraging or hostile) has a direct stimulus on the performance of PHWs in an organisation.…”

Section: Discussion Of Findingssupporting

confidence: 89%

Efficacy of inspirational motivation on the performance of public health workers in mid-north of Uganda

Komakech

Obici

Mwesigwa

2021

ahrmr

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Purpose: This study sought to determine the efficacy of inspirational motivation on the performance of middle-level Public Health Workers (PHWs) in Lira District Local Government. Specifically, the study aimed to: determine the degree of inspirational motivation among ML-PHWs in Lira District; determine the level of performance among ML-PHWs in Lira District; and investigate the effect of inspirational motivation on the performance of ML-PHWs in Lira District. Research methodology: The study adopted a cross-sectional survey design while incorporating both quantitative and qualitative methods. The study used stratified and simple random sampling procedures to select health facilities, supervisors and ML-PHWs; a total of 164 respondents were selected. Results: The findings suggest that inspirational motivation has a significant effect on the performance of ML-PHWs ( p<0.01). Limitations: This study only focused on one construct of transformational leadership style (inspirational motivation), yet there are several constructs of that style, which may affect the performance of PHWs. Contribution: The findings of this study can be useful to public service managers wishing to enhance the performance of PHWs using limited resources.

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Section: Discussion Of Findingssupporting

confidence: 89%

Efficacy of inspirational motivation on the performance of public health workers in mid-north of Uganda

Komakech

Obici

Mwesigwa

2021

ahrmr

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“…As proposed by Dunlop et al (2020), for the SLBs, marshalling insufficient resources means exercising discretion in the context of an unprecedented situation where established rules, routines or peer expectations have been disrupted and in some cases suspended. The recent literature also discusses how the pandemic affects the well-being of the SLB and puts them in situations of risk (Alcadipani et al, 2020) and how the SLB can exercise a role of leadership during such a crisis (Mishra, 2020;Tang, Cheng, & Cai, 2020). However, there is still a gap in understanding about how changes in working conditions due to the pandemic change the way the SLB works and interacts with citizens.…”

Section: Street Level Bureaucrats: From Daily To Emergency Uncertaintiesmentioning

confidence: 99%

Street-level bureaucracy in the pandemic: the perception of frontline social workers on policy implementation

et al. 2020

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The COVID-19 pandemic highlighted the strategic role of social care policy to minimize the effects of this health crisis and its consequences on the poorest and most vulnerable population. This article analyzes the perception of street-level bureaucrats in the Brazilian social care network on how the pandemic has affected their performance and professional routine. The research was based on a survey, consultations with representatives of municipal social care services, and analysis of government regulations. The results show that social workers feel unprotected and unable to provide adequate responses to the pandemic’s increasing and urgent demands, revealing a lack of institutional support to act appropriately. The professionals also reported substantial changes in their working dynamics, particularly in their relationship with the attended population, one of the main pillars of the Brazilian social care network. These elements directly affect the provision of social care services and their potential to combat the adverse effects of the crisis.

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“…Studies on e-government and public leadership appear to provide more consistent evidence of the positive impact on citizen satisfaction (e.g., Gollagari et al, 2023;Greasley & John, 2010;Mishra, 2021Mishra, , 2022Mishra & Geleta, 2020;Yap et al, 2021). While examining e-government, scholars analyze the specific dimensions of e-government such as its reliability in executing public services, its responsiveness to citizens' queries, and its inclusivity in encouraging citizens' participation (Ma & Zheng, 2019;Mishra & Geleta, 2020;Yap et al, 2021).…”

Section: Antecedents Of Citizen Satisfactionmentioning

confidence: 99%

Citizen Satisfaction Research in Public Administration: A Systematic Literature Review and Future Research Agenda

Kim,

Rho,

Teo

2024

The American Review of Public Administration

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This study presents a systematic review of the 122 studies on citizen satisfaction in the field of public administration. The research aims to identify the current state of knowledge on citizen satisfaction by drawing on existing empirical results and conceptual arguments, highlighting research gaps, and developing a heuristic framework to guide future research. Based on a literature search of 12 major public administration journals, our findings indicate that citizen satisfaction has gained significant academic attention as a performance measure to monitor and assess public service delivery, particularly at the local level. Despite substantial scrutiny in diverse research contexts, quantitative studies still predominate, mainly using secondary survey data in their research. Furthermore, we observed an absence of an agreed-upon definition for citizen satisfaction and an over-emphasis on the expectancy-disconfirmation model to explain the satisfaction process, highlighting the need for scholars to move beyond the performance-expectation dyad. While reviewing a set of environmental, organizational, and individual-level antecedents and outcomes, we noticed few scholars have considered the effects of moderating variables on citizen satisfaction. As such, our paper concludes by identifying a few underexplored research themes that could facilitate knowledge-building regarding citizen satisfaction.

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Do Street-Level Bureaucrats Exhibit Transformational Leadership for Influencing Sound Governance and Citizens’ Satisfaction?

Cited by 11 publications

References 47 publications

Efficacy of inspirational motivation on the performance of public health workers in mid-north of Uganda

Efficacy of inspirational motivation on the performance of public health workers in mid-north of Uganda

Street-level bureaucracy in the pandemic: the perception of frontline social workers on policy implementation

Citizen Satisfaction Research in Public Administration: A Systematic Literature Review and Future Research Agenda

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