Do personal values matter? The effects of personal values on hospitality employees’ service climate perceptions

Saito, Hiroaki; Solnet, David; Robinson, Robinson; Paulsen, Neil

doi:10.1016/j.jhtm.2021.03.016

Cited by 7 publications

(4 citation statements)

References 39 publications

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“…When hotels emphasise ethics in their exchange with employees, employees will suppress their unethical behaviour ( Lin et al, 2016 ). Second, work values, as the evaluation of the working environment, are not only deeply affected by the corporate climate but are also decisive factors that affect employees’ cognitive processes ( Saito et al, 2021 ). The indirect transmission process cannot be separated from the result of the exchange.…”

Section: Theoretical Background and Hypothesis Developmentmentioning

confidence: 99%

“…However, individual values also play an important role ( Arciniega et al, 2019 ), which differs from individual variability. Personal values are notions that determine individual attitudes, norms, choices and behaviour ( Saito et al, 2021 ). Ralston et al (2014) demonstrated that differences in individual unethical behaviour were better explained when values were measured from the individual level rather than the cultural level.…”

Section: Theoretical Background and Hypothesis Developmentmentioning

confidence: 99%

“…Previous studies have indicated that a high level of job autonomy can increase creativity and satisfaction; in return, employees may consciously reduce unethical behaviour ( Deci et al, 2017 ). In addition, people who attach importance to self-improvement tend to pursue achievements by manipulating people and resources, making them more likely to engage in unethical behaviour ( Saito et al, 2021 ). However, if hotels provide a fair and ethical environment, unethical behaviour will be reduced accordingly.…”

Section: Theoretical Background and Hypothesis Developmentmentioning

confidence: 99%

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Hospitality’s ethical values and unethical employee behaviour: The mediating roles of work values and the moderating role of perceived organisational support

Chen

Liu

2022

Front. Psychol.

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In recent years, hotels have occasionally engaged in unethical behaviour. This has become an urgent problem that requires a solution. Based on social exchange theory, this study constructs a theoretical model of the relationship between hospitality’s ethical values and unethical behaviour. According to 543 questionnaires, the findings indicate that hospitality’s ethical values negatively affect the unethical behaviour of employees. Work values played a part in the intermediary role between the two, and perceived organisational support significantly positively moderated the relationship between hospitality’s ethical values and unethical behaviour. By exploring the logical relationship between hotels’ and employees’ morality, this study expands the research content and theoretical framework of unethical employee behaviour and helps to bridge the work values of hotels and individuals. Furthermore, it helps to build a good hotel ethical value system, which can effectively reduce and suppress the emergence of unethical employee behaviour.

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Section: Theoretical Background and Hypothesis Developmentmentioning

confidence: 99%

Section: Theoretical Background and Hypothesis Developmentmentioning

confidence: 99%

Section: Theoretical Background and Hypothesis Developmentmentioning

confidence: 99%

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Hospitality’s ethical values and unethical employee behaviour: The mediating roles of work values and the moderating role of perceived organisational support

Chen

Liu

2022

Front. Psychol.

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“…In addition to developing customer-focused mission and vision statements, training programs, and empowerment practices that will enable employees to develop service attitudes and behaviors, one prevalent practice is to develop a 'service climate' in the workplace. (Saito et al, 2021).…”

Section: Discussionmentioning

confidence: 99%

Systematic Literature Review of Employability Skills of Hospitality Graduates after Covid-19 Era

Dzia-Uddin,

Minghat,

Wan Zakaria

2023

IJARBSS

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Local skills are essential for a nation's pulse, and Malaysia's government recognizes that education is a critical platform for developing human capital with high competitiveness and employability skills. Similar to other industries, the hospitality industry faces sudden and unexpected changes that have led to the existence and creation of new technologies and skills due to the Covid-19 pandemic. Despite this, there remains insufficient research systematically reviewing existing literature on employability skills necessary for success in this field. Hence the present article conducted a systematic literature review to determine which set of achievements is required for the future resilience of hospitality graduates in the post-covid-19 era. The present study integrated multiple research designs and the review was based on the publication standard, namely PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses). This study selected articles using three leading databases, namely Web of Science, Scopus, and ScienceDirect. Three major themes emerged from the analysis, which covered three broad thematic areas: knowledge, skill, and attitude. The results of this study make it possible to bridge the gap in information available about traditional knowledge and additional employability skills that are required in the current environment to provide future researchers with value-added knowledge.

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Service Quality, Reputation and Performance: Prioritisation for Sustainable Growth and Innovation

Asgeirsson,

Gudlaugsson

2024

Sustainable Development Goals Series

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Do personal values matter? The effects of personal values on hospitality employees’ service climate perceptions

Cited by 7 publications

References 39 publications

Hospitality’s ethical values and unethical employee behaviour: The mediating roles of work values and the moderating role of perceived organisational support

Hospitality’s ethical values and unethical employee behaviour: The mediating roles of work values and the moderating role of perceived organisational support

Systematic Literature Review of Employability Skills of Hospitality Graduates after Covid-19 Era

Service Quality, Reputation and Performance: Prioritisation for Sustainable Growth and Innovation

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