Do European tourists intend to revisit the same countries? Effect of satisfaction in European Union destinations

Štumpf, Petr; Vojtko, Viktor; Janeček, Petr

doi:10.1080/15022250.2020.1807405

Cited by 20 publications

(15 citation statements)

References 63 publications

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“…The results associated with control variables follow the same trend found by previous researchers (Perovic et al , 2012; Correia et al , 2013; Stumpf et al , 2020). More precisely, variables representing gender, age, travel frequency (associated with medium length of stay), education (except categories such as no full education and others), top managers and family tourists (category - adults only) are significant and positive drivers of tourist satisfaction.…”

Section: Resultssupporting

confidence: 90%

“…Following Gelissen (2018) and Stumpf et al (2020) who also used the same survey, we measured our dependent variable related to cumulative tourist satisfaction using all seven proposed items from the survey: the quality of the accommodation; the safety of the accommodation; the natural features; the general level of prices; how tourists are welcomed; the activities/services available; and accessible facilities for people with special needs. …”

Section: Empirical Methodologymentioning

confidence: 99%

“…Consistent with previous studies (Perovic et al , 2012; Correia et al , 2013; Stumpf et al , 2020), we included a number of control variables that may be related to tourist satisfaction, such as gender, age, travel frequency, the main reason for traveling, travel companions, education, occupation, population of residence and household size.…”

Section: Empirical Methodologymentioning

confidence: 99%

“…Customer satisfaction is considered to present a critical mean for measuring destination/hotel performance, as a satisfied customer is more likely to return and recommend destination/hotel (Biswas et al , 2020; Li et al , 2020). Existing literature has demonstrated that satisfaction should be a multi-item measure (Correia et al , 2013; Stumpf et al , 2020), because tourists evaluate various factors related to satisfaction, including accommodation quality, catering services, transport accessibility and the uniqueness of a destination. In this study, we focus on overall (cumulative) satisfaction, which reflects the viability of overall offerings (Johnson, 2001).…”

Section: Literature Reviewmentioning

confidence: 99%

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Green pull motives and overall tourist satisfaction: a macro- and micro-levels analysis

Peković

2021

IJCHM

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Purpose The environmental sensitivity of consumers has played an important role in shaping the tourism industry. Although the green trend is an ongoing concern within the tourism industry, empirical research examining the link between green motivation and tourist satisfaction has been lacking in the tourism literature. The study bridges this research gap by examining the relationship between green pull motives and overall tourist satisfaction using empirical data from 28 Member States of the European Union and Turkey, North Macedonia, Iceland, Montenegro and Moldova. Moreover, the framework incorporates both macro- and micro-level analyses, thus offering an unbiased approach compared to analyses based on a single-level perspective. The purpose of this paper is also to compare the relationship between green pull motives and tourist satisfaction across different generational cohorts, thus offering new insights into tourist satisfaction across life-courses. Design/methodology/approach Through an examination of 7,450 tourists from 28 Member States of the European Union and Turkey, North Macedonia, Iceland, Montenegro and Moldova derived from the Flash Eurobarometer survey called “Preferences of Europeans towards tourism,” the authors used a Tobit model to test the proposed framework. Findings The obtained findings demonstrate that the green pull motives at the macro level are negatively associated with overall tourist satisfaction. In contrast, the green pull motives at the micro level are positively related to overall tourist satisfaction. In addition, the results show that the relationship between green pull motives and overall tourist satisfaction diverges between different generational cohorts. Practical implications These results have wide implications for tourism marketers across different European countries, suggesting that adequately managing attributes associated with green motives at both the macro and micro levels, as well as across life-course, considerably contributes to overall tourist satisfaction. Originality/value The novel findings increase understanding of the impact of green trends within the tourism sector by providing unbiased analysis of the relationship between green pull motives and overall tourist satisfaction that involves both a multilevel approach and generational cohort comparisons across life-course.

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Section: Resultssupporting

confidence: 90%

Section: Empirical Methodologymentioning

confidence: 99%

Section: Empirical Methodologymentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

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Green pull motives and overall tourist satisfaction: a macro- and micro-levels analysis

Peković

2021

IJCHM

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“…For an angler to be loyal to a place, satisfaction derived from prior visits to sites with a specific characteristic, is a key factor in play. Several studies show that tourist satisfaction impacts the behavioral intentions and loyalty of tourist (del Bosque & Martín, 2008;Stumpf et al, 2020), and satisfaction is a mediating variable in many behavioral models in nature-based tourism (Jiang et al, 2018;Lee, 2009). A person's emotional and functional connection to a place is called place attachment (Williams & Vaske, 2003).…”

Section: Destination Image Place Attachment Satisfaction and Loyaltymentioning

confidence: 99%

Angling destination loyalty – A structural model approach of freshwater anglers in Trysil, Norway

Stensland

Mehmetoglu

Liberg

et al. 2021

Scandinavian Journal of Hospitality and Tourism

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For many Nordic winter destinations attracting customers in the summer is a challenge. Angling is one of the summer activities that can help develop year-round tourism at a destination. Knowing which factors influence angling destination loyalty and how to manage these factors for different market segments is therefore important. We investigated how destination image, place attachment and satisfaction influenced anglers' destination loyalty through a structural equation model. Data are from a survey of 379 tourist anglers at the popular winter destination Trysil in southeast Norway. Our results show that increasing loyalty to an angling destination managers and tourism development actors can foremost influence the image and satisfaction level of anglers. This could be done through information campaigns to anglers combined with improving angling quality. On a larger area like in Trysil one should manage for diversity in regulations to avoid marginalizing certain angler groups and create conflicts.

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The impacts of mountain campsite attributes on tourists’ satisfaction and behavioral intentions: The mediating role of experience quality

Guo,

Yang,

Xie

2024

Journal of Destination Marketing & Management

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Do European tourists intend to revisit the same countries? Effect of satisfaction in European Union destinations

Cited by 20 publications

References 63 publications

Green pull motives and overall tourist satisfaction: a macro- and micro-levels analysis

Green pull motives and overall tourist satisfaction: a macro- and micro-levels analysis

Angling destination loyalty – A structural model approach of freshwater anglers in Trysil, Norway

The impacts of mountain campsite attributes on tourists’ satisfaction and behavioral intentions: The mediating role of experience quality

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