“…In this sense, upon finding empirical evidence pointing the effects of environmental uncertainty on MCS use (Rikhardsson et al, 2021); the effects of environmental uncertainty on product or process innovation (Bernd and Beuren, 2022;Mooi et al, 2020;Uzkut et al, 2016); the effects of internal and external knowledge in service innovation on knowledge intensive business services (Appolloni et al, 2013); the effects of MCS use on product or process innovation (Henri and Wouters, 2020;Santos et al, 2022); the mediator role of MCS use (Janka and Guenther, 2018;Languir et al, 2022;Mahama and Cheng, 2013); and theoretical frameworks that propose direct and indirect interactions among these constructs (Fried, 2017;Hall, 2016), it is postulated that the MCS use exercises a mediator role in the relationship between environmental uncertainty and product and process innovations. Hence, it is assumed that: H4.…”