Dispute Manifestation and Relationship Quality in Practice

Jelodar, Mostafa Babaeian; Yiu, Tak Wing; Wilkinson, Suzanne

doi:10.1061/(asce)la.1943-4170.0000171

Cited by 27 publications

(36 citation statements)

References 23 publications

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“…Hence, for monitoring and controlling construction projects, relationship quality can help assess the state of the relationship. This is important because relationship state may have an impact on project performance and objectives (Jelodar et al, 2015a;Meng, 2012).…”

Section: Conflict Management Climate Trust and Relationship Qualitymentioning

confidence: 99%

“…This is because relationship quality can help owners and contractors assess the state of their relationship before conflict has a harmful effect on the overall project success and objectives. In addition, the development of good relational interaction skills has been prevented by fragmentation in construction projects (Jelodar et al, 2015a), thus training as well as educating project team members may be needed to achieve long-term relationships in achieving goals of the projects.…”

Section: Practical Implicationsmentioning

confidence: 99%

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Using Conflict Management in Improving Owners and Contractors Relationship Quality in the Construction Industry: The Mediation Role of Trust

Iyiola

Rjoub

2020

SAGE Open

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This study investigates conflict management climate as perceived by the owners and contractors significantly affect trust and relationship quality in the Nigerian construction industry. This empirical study also assesses trust as a mediator between conflict management climate and relationship quality. Data gathered from 426 owners and contractors employees in the Nigerian construction industry were used to verify the abovementioned relationships via structural equation modeling. The results show that conflict management climate significantly predicted trust and relationship quality. Trust significantly predicted relationship quality and partially mediates the relationship between conflict management climate and relationship quality. This study contributes to theory within this research by showing trust and relationship quality is significantly affected when owners and contractors are aware of the conflict management climate. The study offers important practical implications for managing conflict management between owners and contractors in the construction industry. Insights into future research directions are also documented.

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Section: Conflict Management Climate Trust and Relationship Qualitymentioning

confidence: 99%

Section: Practical Implicationsmentioning

confidence: 99%

Using Conflict Management in Improving Owners and Contractors Relationship Quality in the Construction Industry: The Mediation Role of Trust

Iyiola

Rjoub

2020

SAGE Open

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“…Yiu (2012a, 2012b) recently reconfigured the concept of RQ with the aim to realise the value of such monitoring systems in construction projects. This is due to the fact that relationship status between parties may have a direct impact on project success and performance (Jelodar et al, 2015a;Meng, 2012).…”

Section: Relationship Quality: Definition and Theorymentioning

confidence: 99%

A conceptualisation of relationship quality in construction procurement

Jelodar

Yiu

Wilkinson

2016

International Journal of Project Management

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“…Furthermore, researchers have found that trust is a key element in establishing and maintaining good relationships between owners and contractors (Iyiola and Rjoub 2020), especially when facing unfamiliar partners and high cultural differences (Tsarenko and Simpson 2017). On the contrary, the adversarial and confrontational owner-contractor relationships can inhibit project success and make it harder to accomplish project goals (Jelodar, Yiu, and Wilkinson 2015;Iyiola and Rjoub 2020). That's to say, maintaining trust relationships can promote the goals of partners (Ke et al 2015).…”

Section: Relationship-related Factorsmentioning

confidence: 99%

Examining the impact of relationship-related and process-related factors on project success: the paradigm of Stimulus-Organism-Response

Yin

2020

Journal of Asian Architecture and Building Engineering

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Adopting the Stimulus-Organism-Response paradigm, this paper investigates how relationship-related factors (asymmetric dependence and trust) and process-related factors (communication and coordination) influence project success. Data gathered from 173 respondents with electronic questionnaire were analyzed by Smart-PLS 3.0 software and PROCESS. The results demonstrate that project success is influenced by the relationship-related factors (asymmetric dependence and trust) between partners. Project-related factors, namely communication and coordination make the mechanism of project success more complicated. Moreover, the configuration of project control rights does not moderate the relationships among the relationship-related factors, process-related factors and project success. These findings contribute to the literature by showing the factors leading to project success and extend the literature in the domain of construction project management by presenting a Stimulus-Organism-Response paradigm and multiple serial meditations.

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Dispute Manifestation and Relationship Quality in Practice

Cited by 27 publications

References 23 publications

Using Conflict Management in Improving Owners and Contractors Relationship Quality in the Construction Industry: The Mediation Role of Trust

Using Conflict Management in Improving Owners and Contractors Relationship Quality in the Construction Industry: The Mediation Role of Trust

A conceptualisation of relationship quality in construction procurement

Examining the impact of relationship-related and process-related factors on project success: the paradigm of Stimulus-Organism-Response

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