“…In addition, loyal employees improve an organization's reputation in the job market (Mayfield & Mayfield, 2002). Enhancing employee loyalty initiates diminishing operational costs and improves customer service, which drives profit growth (Silvestro, 2002). In earlier studies, trust (Clapp-Smith, Vogelgesang, & Avey, 2009), performance (Koo, Kim, & Kim, 2013), and employee loyalty (Ryu, Ryu, & Park, 2015) were proposed as consequences of a superior's leadership and considered distinct characteristics that value human resources and are crucial in the hospitality industry.…”