In this study, the diversity of organisms identified by using standard plate count (SPC) and membrane filtration strongly suggests an established microbial ecosystem in two distribution systems. The SPC exhibited no relationship with coliform count when the SPC was less than 50 organisms/mL. The SPC was not dependent on low‐level turbidity and varied with respect to free chlorine residuals. The frequency of coliform isolation was independent of turbidity and free chlorine. Specifically, encapsulated coliforms (Klebsiella pneumoniae, Enterobacter cloacae, E. aerogenes, and E. agglomerans), which gave typical coliform results, exhibited the ability to survive a free chlorine residual of 0.2 mg/L or more. Encapsulation was a major factor in all of these results.