Discovering Software Process and Product Quality Criteria in Software as a Service

Creating Software Process Capability/Maturity Models

“…We defined five phases and 17 steps to unify those in the ISO stages for developing international standards; the Pro2PI improvement methodology, 7 which is driven by process capability profiles; the framework for process maturity model development proposed by Tonia de Bruin and her colleagues; 6 our own experiences; [8][9][10][11] and a general knowledge extraction process. 12 We asked questionnaire respondents to map their process to this reference model.…”

Software as a service quality factors evaluation using analytic hierarchy process

“…The words and phrases are using AND or OR as the conjunction. As a result, four articles related to SaaS quality factors are found, they are Banerjee and Jain (2014), Alwis and Gamage (2013), Gupta (2013) and Cancian et al (2010). All of the researches identified factors that influencing SaaS quality from vendor perspectives.…”

“…The similarity of meaning that is described in each of the research becomes an argument to combine all factors to become one. All factors identified in these researches are classified into three groups: product, process, and organisation (Cancian et al, 2010). A quality factor is inserted into a group based on its relevance to a certain group.…”

“…Change control Refers to the change control process to minimise the impact of the change itself (Cancian et al, 2010).…”

“…Some frameworks such as TQM can be used to help organisations in producing high quality products/services (Fasil and Osada, 2011;Lee et al, 2013). Unfortunately, only a few researches on SaaS service quality, among others are Alwis and Gamage (2013), Banerjee and Jain (2014), Chauhan and Jaiswal (2015), Gupta (2013) and Cancian et al (2010). Moreover, there is no further explanation, which factors that should get more attention to achieve higher success of SaaS services.…”