“…Nurses in the community have been identified as fundamental to increasing effectiveness and improving patient satisfaction (Scottish Executive 2005a, 2005b). These nurses also help parents of children with chronic illness by enabling, facilitating and empowering them to cope at home (Carter 2000, Olsen & Maslin‐Prothero 2001) and by raising the quality of care for a range of conditions, for example eczema, continence problems and behavioural difficulties, which currently have a low profile (Drew et al. 2003).…”