Digitization of local revenue collection in Ghana: An evaluation of Accra Metropolitan Assembly (AMA)

Adu, Edmund Poku; Buabeng, Thomas; Asamoah, Kwame; Damoah, Clement Mensah

doi:10.1002/isd2.12112

Cited by 8 publications

(6 citation statements)

References 27 publications

(46 reference statements)

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“…Of the papers using quantitative methods, half of the studies (five studies) only used basic statistical tools like descriptive statistics (Azar et al , 2013; Ngcamu and Sanjana, 2011; Mitrović et al , 2018; Adu et al , 2019; Ngcamu, 2012). Three studies made use of structural equation modeling (Lartey et al , 2019; Chu et al , 2009; Mustapa and Mahmood, 2016).…”

Section: Resultsmentioning

confidence: 99%

“…While technology has been considered as an enabler of knowledge management (Fernandes, 2018; Turulja and Bajgoric, 2018), and with a number of studies showing growing technological uptake in developing countries (Mensah et al , 2020; Adu et al , 2019), the review findings reveal that more needs to be known regarding the use to technology to support knowledge management in the area. Consequently, there is a need for better understanding of the use of knowledge management systems within local governments in developing countries.…”

Section: Discussionmentioning

confidence: 99%

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Knowledge management in local governments in developing countries: a systematic literature review

Ndiege

Backhouse

2021

VJIKMS

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Purpose The purpose of this study is to examine the state of research into knowledge management within local government in developing countries, to identify themes that have been studied and to identify important gaps in the literature that can inform a research agenda going forward. Design/methodology/approach A structured literature review method was used in this study. The authors reviewed academic literature published between 2009 and 2019. A total of 15 articles were identified and reviewed. Findings The findings reveal that, few authors have contributed to knowledge management within local government in developing countries and there is little international collaboration between authors. The authors found limited methodological and theoretical diversity and rigor in the reviewed work. The review identified themes that have been researched but evidenced a lack of guidelines and frameworks developed to promote knowledge management initiatives within local governments in developing countries. Overall, it was evident that this area was still little explored. As a result, there are many possibilities for future research. Originality/value This study provides a comprehensive systematic literature review of papers published on knowledge management in local governments in developing countries, identifying themes that have been studied and gaps for further research.

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Section: Resultsmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Knowledge management in local governments in developing countries: a systematic literature review

Ndiege

Backhouse

2021

VJIKMS

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“…E‐commerce is becoming imperative in many fields of life (Adu et al, 2020; Alzahrani, 2019; Mutimukwe & Kolkowska, 2019), including the student housing investment sector. The study examined the key factors determining investors' satisfaction with e‐commerce platforms and products delivery in the student housing sector.…”

Section: Discussionmentioning

confidence: 99%

“…E‐commerce—the use of ICT to facilitate buying and selling of goods and/or services has revolutionized marketing (Chang, Zhen, & Cao, 2016). In addition, it has profoundly impacted many fields of endeavor including governance, retailing, law, education, religion, media, agriculture and logistics (Adu, Buabeng, & Damoah, 2020; Johnson & Iyamu, 2019; Mutimukwe & Kolkowska, 2019; Zhou & Wang, 2014). E‐commerce is noted for contributing to cost reduction, capital expansion, efficiency and high client satisfaction in businesses (Azizan & Said, 2015; Papageorgiou, Marneros, & Efstathiades, 2020).…”

Section: Introductionmentioning

confidence: 99%

Determinants of investor satisfaction with e‐commerce platforms and traded products in student housing development in Ghana

Attakora‐Amaniampong

Miller

Aziabah

2020

E J Info Sys Dev Countries

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Globalization and its attendant expansion of businesses continue to create opportunities for the use of e‐commerce. E‐commerce is noted for contributing to cost reduction, capital expansion, efficiency and high client satisfaction in businesses. Unfortunately, there is dissatisfaction among investors in student housing with the application of e‐commerce in Ghana. This study examined the key factors influencing satisfaction among investors in student housing with e‐commerce platforms and traded products in Ghana. A concurrent mixed design based on survey and interviews, as well as an Exploratory Factor and thematic analyses of data were used. Whereas security and interface features were key factors influencing investors' satisfaction with e‐commerce platforms, product availability and quality of packaging were key factors influencing investors' satisfaction with traded products. It would be worthwhile for website designers to consider these factors in designing websites. Also, by considering these factors, suppliers can increase their revenues. Furthermore, the results of this exploratory factor analysis means that further confirmatory studies may be conducted to validate the findings.

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“…E-government can potentially improve governments’ efficacy and efficiency in delivering public services (Denhardt and Denhardt, 2015). Scholars agree that incorporating digital technologies into the e-government system can increase revenue mobilisation for public institutions by improving the efficiency with which they deliver public services (Adu et al , 2020). In July 2021, the Government of Ghana launched the Ghana.gov platform to enable its citizens to easily access government services at their convenience.…”

Section: Introductionmentioning

confidence: 99%

Examining the linkages between digitalisation, public service delivery and corruption in Ghana

Abdul-Salam,

Adam,

Alhassan

et al. 2024

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Purpose This study aims to examine the linkages between digitalisation, public service delivery and corruption in Ghana using survey data from 121 respondents in Ghana. The authors also examine the mediating role public service delivery offers on corruption. Design/methodology/approach This study relied on the capability theory as its theoretical lens and partial least squares structural equation modelling (PLS-SEM) as the data analysis technique. Findings Results from the PLS-SEM analysis show that public service delivery significantly reduces corruption, whilst digitalisation does not. However, public service delivery significantly mediated the relationship between digitalisation and corruption. Research limitations/implications This study’s limitation is that the data was collected from Ghana only. To enhance the generalisability of findings, future research could collect data from multiple countries. In addition, the study did not factor in the moderating effects of demographic variables such as information and communication technology (ICT) literacy. Future research could consider these variables, given the low ICT literacy level of individuals in developing countries. Finally, future researchers could triangulate results with interviews and focus groups to provide more value to the identified questionnaire-based data. Practical implications The findings of this study highlight the need for digitalisation to be included in Ghana’s national policy objectives and service delivery objectives. It is essential for the government to ensure broader public engagement with stakeholders, including citizens, to ensure that digitalisation goals are achieved. The study’s results indicate that digitalisation does not significantly influence corruption. This calls for the government of Ghana to consider raising the level of human capital for the successful planning and deployment of e-services. This includes raising citizen ICT literacy and adopting cutting-edge technology to fully realize the benefits of online services. Developing capabilities, e-government leadership, and public sector employees as enablers of online public services should go hand-in-hand. It is also important to build connected capacities in the country and enhance access to information and technology, along with increasing digital infrastructure. Originality/value To the best of the authors’ knowledge, this is the first study to examine and offer a dual perspective on the role of digitalisation on public service delivery and corruption whilst considering the mediating role public service delivery offers on corruption.

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Digitization of local revenue collection in Ghana: An evaluation of Accra Metropolitan Assembly (AMA)

Cited by 8 publications

References 27 publications

Knowledge management in local governments in developing countries: a systematic literature review

Knowledge management in local governments in developing countries: a systematic literature review

Determinants of investor satisfaction with e‐commerce platforms and traded products in student housing development in Ghana

Examining the linkages between digitalisation, public service delivery and corruption in Ghana

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