Digitalization and co-creation of healthcare value: A case study in Occupational Health

Balta, Maria; Valsecchi, Raffaella; Παπαδόπουλος, Θάνος; Bourne, Dorota

doi:10.1016/j.techfore.2021.120785

Cited by 43 publications

(34 citation statements)

References 133 publications

(147 reference statements)

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“…Nasiri et al [25] argued that digitalization is a transformation of business aspects (process, organizational, and culture) as required by the market. This perspective connects the existing processes at the societal, organizational, and individual levels, thus fostering the transformation of traditional SC into an interconnected system that runs flawlessly [26].…”

Section: Digitalization In Supply Chainmentioning

confidence: 99%

A Cause and Effect Model for Digital Sustainable Supply Chain Competitiveness under Uncertainties: Enhancing Digital Platform

et al. 2021

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This study provides insights into digitalization in sustainable supply chain management by establishing a structural set of attributes with causal interrelationships among them, as well as by reporting empirical findings on successful criteria for footwear supply chain practices in Indonesia. Sustainable supply chain management and digitalization are mutual benefits. However, there are unclear cause and effect interrelationships. This study aims to critically pinpoint digitalization to approach sustainability and is designed to help firms achieve supply chain competitiveness. The fuzzy Delphi method and fuzzy decision-making trial and evaluation laboratory are utilized, due to the fuzziness associated with human decision making and the complexity and uncertainty in the supply chain. Five aspects and seventeen criteria are validated. The findings indicate that four aspects, including digital platform effectiveness, digital communication belonging to the supply chain digitalization perspective, labour conditions, and manufacturing processes, are important to sustainable supply chain management. The top causal criteria, including logistics integration, logistics optimization, delivery speed, proactive action, and real-time inventory, are considered to assist firms in implementing better practices.

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Section: Digitalization In Supply Chainmentioning

confidence: 99%

A Cause and Effect Model for Digital Sustainable Supply Chain Competitiveness under Uncertainties: Enhancing Digital Platform

et al. 2021

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“…As stated, in healthcare domain technologies can change at fast pace from cutting edge to ubiquity; thus, especially Information and Communication Technologies (ICT) and the more recent digital technologies represent a ‘key interactional resource in most healthcare value-creation systems, where there is a need to continually search for and orchestrate contextually available knowledge and institutional’ (Chaston, 2017, p. 251). Recently, the literature (Balta et al, 2021; Lee, 2019) has pointed out the benefit that ICT and digital technologies (DT) can have on value (co)creation in healthcare, enhancing interactions between actors, especially between patients and health service providers.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Creating Value for a Sustainable Healthcare: The Role of Digital Platforms

Faggini

Bruno

Parziale

2021

Journal of Creating Value

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Currently, healthcare is worldwide one of the most critical service domains, dealing with human being health and well-being. Its importance and significance are also reflected through the Agenda 2030 and its SDGs, which point to guarantee health and well-being for all at all ages. In this sense, this article aims to better investigate if and how specific paths of value creation contribute to healthcare sustainability. The analysis has been conducted assuming a system perspective, which led to approach those dynamics, supported digital technologies and platforms, that boost the sustainability of complex service systems such as healthcare. To this end, a case study analysis has been conducted, investigating the potential of a digital platform in boosting an ongoing path of value creation able to contribute to short- and long-term sustainability of healthcare domain and of the related services. The results of this analysis pointed out that digital platforms can acts as value generation enablers, paving the way for the definition of sustainable paths of value creation.

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“…In our paper, we examine the creation of value and the value-in-use that emerges for the healthcare providers when new digital technologies are introduced to complex healthcare contexts. In the public Business-to-Government (B2G) setting, one important problem of digitalization is that it is difficult for technology providers to understand the public management context, its complex stakeholder networks and its actual service processes, and vice versa, for healthcare providers to fully understand the possibilities enabled by the new technologies (Autioniemi, 2020;Balta et al, 2021;Eloranta, 1986). Tax-payers' money is possibly lost due to difficulties in understanding what is required to enable value creation in the public sector in the long term (Lindholm et al, 2019).…”

Section: Introductionmentioning

confidence: 99%

“…However, they do not explicitly examine what changes in practice are required, and furthermore, how value emerges from these changes. For example, a recent paper by Balta et al, (2021) discusses the value co-creation in healthcare stakeholder networks, but they focus on how digital technologies could be used to co-create value through empowerment of stakeholders, not on how the existing care processes can be altered to create value with these digital technologies. Moreover, the idea of value being embedded as a feature of technologies still dominates in practice.…”

Section: Introductionmentioning

confidence: 99%

Enabling value-in-use with digital healthcare technologies: combining service logic and pragmatic constructivism

et al. 2022

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The paper discusses how healthcare providers can enable value-in-use (VIU) using digital technologies in complex healthcare service contexts. Technology providers and public healthcare organizations can have difficulties understanding one another, hindering the possibilities for value-in-use to emerge. Plenty of studies have investigated the value creation in healthcare, often looking at health as value for the patient. We focus on how healthcare providers can create value for themselves to improve their operations and justify the price of new technologies while fully acknowledging the value for the patient as well. The paper uses two in-depth interventionist case studies in Nordic health care: automated screening technology for hospital laboratories and medicine dispensing robotics for home care. We use a novel combination of pragmatic constructivism (PC) and service logic (SL) as method theories to understand the value creation in our cases. Our empirical evidence provide practical examples of how digital technologies can be used to change healthcare practices and how VIU can stem from these changes. As a contribution, we show that healthcare providers can enable value-in-use with digital technologies by altering how care is carried out without hindering what the outcome of the care is for the patient. Digital technologies are there to facilitate such change, but the change still requires that actors involved in care have intention to change how they work. While healthcare bears the responsibility for these changes, technology providers can also have plenty of opportunities for interaction to support or even co-create value together with their customers.

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Digitalization and co-creation of healthcare value: A case study in Occupational Health

Cited by 43 publications

References 133 publications

A Cause and Effect Model for Digital Sustainable Supply Chain Competitiveness under Uncertainties: Enhancing Digital Platform

A Cause and Effect Model for Digital Sustainable Supply Chain Competitiveness under Uncertainties: Enhancing Digital Platform

Creating Value for a Sustainable Healthcare: The Role of Digital Platforms

Enabling value-in-use with digital healthcare technologies: combining service logic and pragmatic constructivism

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