Digital transformation of everyday lives of older Swiss adults: use of and attitudes toward current and future digital services

Seifert, Alexander; Charness, Neil

doi:10.1007/s10433-021-00677-9

Cited by 13 publications

(6 citation statements)

References 28 publications

(34 reference statements)

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“…Age was found to have a negative relationship, as predicted from existing evidence (e.g. Seifert and Charness, 2022). In the case of gender, a relationship was found between gender and the intention to use SST, with men being more prone to adopt them.…”

Section: Resultssupporting

confidence: 72%

Understanding the implementation of retail self-service check-out technologies using necessary condition analysis

Duarte

Silva

Linardi

et al. 2022

IJRDM

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PurposeSelf-service check-out technologies (SSTs) are becoming a trend across different retail settings, allowing companies to gain efficiency and reduce costs. Nevertheless, the success of SSTs implementation is still subject to challenges and uncertainties. This study aims to provide insights for theory and managers on the necessary conditions for the successful implementation of retail SSTs.Design/methodology/approachBased on an online survey, data from 251 participants were collected to understand the factors predicting SSTs adoption and realise what conditions are mandatory for the adoption. partial Least Squares Structural Equation Modelling (PLS-SEM) and necessary condition analysis (NCA) were used to analyse the data.FindingsAccording to the NCA analysis results, 12 latent variables were relevant for predicting SSTs adoption, but only seven were necessary conditions for user adoption.Originality/valueThe complementarity of perspectives for understanding the adoption of SSTs based on the two data analysis techniques provides novel insights into theory and support for retailers' decision-making on self-service technologies (STTs) implementation.

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Section: Resultssupporting

confidence: 72%

Understanding the implementation of retail self-service check-out technologies using necessary condition analysis

Duarte

Silva

Linardi

et al. 2022

IJRDM

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“…The results regarding ICT use continue the pre-pandemic trends ( 84 ) showing that internet use among older and poor people significantly lags behind the non-poor older persons also in the time of the pandemic. Although the pandemic must be seen as a strong driver of change, limited financial resources are likely to continue preventing increased ICT utilization ( 84 , 85 ). Another possibility is that older people living in poverty have not yet recognized the benefits of ICT use, although it must be pointed out that financial resources also counteract simple trial and error.…”

Section: Discussionmentioning

confidence: 99%

Poverty in old age in times of COVID-19—Empirical results from Austria

Richter

Heidinger

2022

Front. Public Health

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Early in the pandemic, researchers were cautioning that COVID-19 and the associated health policy countermeasures would have an increased negative impact on groups that were already vulnerable before the pandemic. One of these groups are older people affected by poverty, who according to official figures make up 13.9% of older population in Austria. Even before the pandemic, their living situation was considered precarious. Not without reason, this group has been identified as a high-risk group of the pandemic, due to their increased likelihood of severe COVID-19 related illness and their limited monetary resources and thus lower chances of coping with the pandemic. Nevertheless, research on this group has remained sparse to date. Therefore, the aim of the study is to focus on older people (60+ years) below the poverty line and to compare them with non-poor individuals. Data from the SHARE (Survey of Health Aging and Retirement in Europe) project is used, combining data from the two SHARE Corona Surveys (summer 2020 and summer 2021) and the SHARE Corona Special Austria Survey (December 2020) to gain the most complete picture of life situation during the pandemic. Results demonstrate that older people in poverty were more likely to report poor subjective health before as well as during the pandemic yet were significantly more likely to refuse vaccination against COVID-19, despite adhering to other measures against the pandemic to the same extent as non-poor people. Restrictions in the health care system affected both groups equally and no significant differences in the frequency of social contacts could be found. However, older people below the poverty line were significantly more likely to rely on social support to obtain necessities during the pandemic and were less likely to use the internet. Together, these results point out that disadvantage exist for the older poor in some but not all areas of life during the pandemic. This paper is aimed at providing first insights into the lives of poor older persons during a taxing time and may perhaps inspire more in-depth study of this particularly understudied population.

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“…It is a functional copy of upgrading traditional services to online services. In this stage of digital transformation, the acceptability of the demand side must be considered, otherwise the supply and demand sides are prone to be misaligned [84].…”

Section: Digital Service Transformationmentioning

confidence: 99%

Behavioral Patterns of Supply and Demand Sides of Health Services for the Elderly in Sustainable Digital Transformation: A Mixed Methods Study

Zhou

Ogihara

et al. 2022

IJERPH

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The aging transformation of digital health services faces issues of how to distinguish influencing factors, redesign services, and effectively promote measures and policies. In this study, in-depth interviews were conducted, and grounded theory applied to open coding, main axis coding, and selective coding to form concepts and categories. Trajectory equifinality modeling clarified the evolution logic of digital transformation. Based on the theory of service ecology, a digital health service aging model was constructed from the “macro–medium–micro” stages and includes governance, service, and technology transformation paths. The macro stage relies on organizational elements to promote the institutionalization of management and guide the transformation of governance for value realization, including the construction of three categories: mechanism, indemnification, and decision-making. The meso stage relies on service elements to promote service design and realize service transformation that is suitable for aging design, including the construction of three categories: organization, resources, and processes. The micro stage relies on technical elements to practice experiencing humanization, including the construction of three categories: target, methods, and evaluation. These results deepen the understanding of the main behaviors and roles of macro-organizational, meso-service, and micro-technical elements in digital transformation practice and have positive significance for health administrative agencies to implement action strategies.

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Digital transformation of everyday lives of older Swiss adults: use of and attitudes toward current and future digital services

Cited by 13 publications

References 28 publications

Understanding the implementation of retail self-service check-out technologies using necessary condition analysis

Understanding the implementation of retail self-service check-out technologies using necessary condition analysis

Poverty in old age in times of COVID-19—Empirical results from Austria

Behavioral Patterns of Supply and Demand Sides of Health Services for the Elderly in Sustainable Digital Transformation: A Mixed Methods Study

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