Digital transformation in the global automotive industry

Sommer, Stefan; Proff, Heike; Proff, Harald Victor

doi:10.1504/ijatm.2021.119402

Cited by 9 publications

(5 citation statements)

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“…According to a study by Sommer et al. (2021), who analyzed 167 global automotive companies, digital transformation primarily concerns a strategic transformation, while applications of digital technologies are still often unconnected.…”

Section: Literature Reviewmentioning

confidence: 99%

“…According to a study by Sommer et al (2021), who analyzed 167 global automotive companies, digital transformation primarily concerns a strategic transformation, while applications of digital technologies are still often unconnected. Dremel et al (2017) stressed that for traditional manufacturers like car companies, introducing BDA requires substantial organizational transformation and new organizational structures and business processes.…”

Section: Literature Review 21 Digital Transformation In the Automotiv...mentioning

confidence: 99%

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A multiple-case study on the adoption of customer relationship management and big data analytics in the automotive industry

Hu,

Basiglio

2023

TQM

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PurposeThis paper aims at understanding how automotive firms integrate customer relationship management (CRM) tools and big data analytics (BDA) into their marketing strategies to enhance total quality management (TQM) after the coronavirus disease (COVID-19).Design/methodology/approachA qualitative methodology based on a multiple-case study was adopted, involving the collection of 18 interviews with eight leading automotive firms and other companies responsible for their marketing and CRM activities.FindingsResults highlight that, through the adoption of CRM technology, automotive firms have developed best practices that positively impact business performance and TQM, thereby strengthening their digital culture. The challenges in the implementation of CRM and BDA are also discussed.Research limitations/implicationsThe study suffers from limitations related to the findings' generalizability due to the restricted number of firms operating in a single industry involved in the sample.Practical implicationsFindings suggest new relational approaches and opportunities for automotive companies deriving from the use of CRM and BDA under an overall customer-oriented approach.Originality/valueThis research analyzes how CRM and BDA improve the marketing and TQM processes in the automotive industry, which is undergoing deep transformation in the current context of digital transformation.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Review 21 Digital Transformation In the Automotiv...mentioning

confidence: 99%

A multiple-case study on the adoption of customer relationship management and big data analytics in the automotive industry

Hu,

Basiglio

2023

TQM

View full text Add to dashboard Cite

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“…Automated smart charging and, then, increasingly, vehicle-to-anything applications should also boost synergies with renewable energies. In the automotive industry, digitalisation is causing disruptive changes that are driving changes in companies' traditional processes, products/services and business models and leading to longterm discontinuous change (Sommer et al, 2021;Knobbe and Proof, 2020). The automotive supply chain is characterised by a strong need to invest in digitalisation (Calabrese and Falavigna, 2022).…”

Section: Digitalisationmentioning

confidence: 99%

Which developing countries are ripe for electric vehicle investment An analytical framework

Arowolo¹,

Pérez²

2023

IJATM

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While some developed countries (especially in the West) are making some progress in electrifying their transport sector with electric vehicles, it is also important to focus on developing countries since the climate change challenge is global. This paper contributes knowledge on transport electrification in developing countries. First, we analyse the evolution of the industrial organisation of electric utilities. Second, we discuss the interaction of electric utilities with the increased uptake of electric mobility in the context of the megatrends of decarbonisation, digitalisation, decentralisation, demand disruption and disintermediation in developing countries. Then, we develop an analytical framework as a decision-support tool to provide insight to policymakers, utilities, regulators, and stakeholders willing to invest in electric mobility in developing countries.

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“…The automotive industry worldwide is highly complex due to fast-paced technological developments and rising competition (Sommer et al ., 2021). The requirements of complex customer needs, retaining organisational positions in the marketplace and technological complications posed due to needing alternative energy sources, demand the day-to-day performance needs from the engineering workforce in the automotive industrial sector worldwide.…”

Section: Introductionmentioning

confidence: 99%

Light magic at workplace due to empowering leadership: situation strength conceptions for intrapreneurial behaviour

Alam

Rafiq

Nasir

et al. 2023

APJBA

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PurposeThe present study enriches the person-situation debate by developing and testing a theoretical model on the nexus between empowering leadership (EL) and intrapreneurial behaviour (IB) in the presence of a strong organisational situation of perceived organisational support (POS).Design/methodology/approachCross-sectional survey data collected from 237 engineers working for Pakistani automakers were used to evaluate the suggested theoretical framework. The survey results were analysed using the partial least square structural equation modelling (PLS-SEM) method.FindingsThe results from the analysed data revealed a significant and positive relationship between EL and IB. POS significantly moderate the relationship between EL and IB as per the conceptualisation of situation strength theory (SST) and is established as a strong organisational situation that generates situational cues for IB outcomes from employees.Originality/valueThe present study provides new insights into determining employees' workplace behaviour as viewed from the organisational situations. Hence, top management in organisations can create a conducive environment by improving employees' POS for valued work behaviours like IB.

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Digital transformation in the global automotive industry

Cited by 9 publications

References 0 publications

A multiple-case study on the adoption of customer relationship management and big data analytics in the automotive industry

A multiple-case study on the adoption of customer relationship management and big data analytics in the automotive industry

Which developing countries are ripe for electric vehicle investment An analytical framework

Light magic at workplace due to empowering leadership: situation strength conceptions for intrapreneurial behaviour

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