Digital Transformation in Organizations and Its Impact on Knowledge Management

Abstract

This study aims to understand the relevance of digital transformation and its impact on organizations in Portugal. In this way, it is intended to evaluate the application of technologies, knowledge management, and incremental innovation in an organizational context. As a methodology, the authors intend to prepare a questionnaire in Google Docs, mainly using the Likert scale, which will be shared through LinkedIn. Having obtained 291 responses that will be analyzed in order to confirm or not the variables under analysis, this academic research intends to understand the explanatory factors of the impact of digital transformation and the contributions to the identification, contextualization, and importance for better knowledge management. The results proved to be relevant for the effective understanding of digital transformation in organizations in Portugal.

Digital Culture, Knowledge, and Commitment to Digital Transformation and Its Impact on the Competitiveness of Portuguese Organizations

“…Studies in the literature (Magsamen-Conrad and Dillon 2020; Pirhonen et al 2020;Zhen et al 2021;Pereira et al 2022) indicate a significant correlation between digital culture and the adoption of digital technologies. Factors such as organizational culture, interpersonal communication, and socioeconomic disparities influence the adoption process and the overall digital strategy and performance.…”

“…Digital culture creates a conducive environment for the adoption of digital technologies as it shapes attitudes, behaviors, and mindsets toward technology (Da . Organizations and individuals with a positive digital culture are better prepared to embrace, integrate, and effectively use digital technologies in their operations and daily lives (Alvarenga et al 2020;World Economic Forum 2021;Pereira et al 2022). Digital culture is often associated with a greater willingness to take risks, especially when it comes to experimenting with new technologies (Da ; people and organizations with a digital culture are willing to embrace the risk of trying something new in the digital world.…”

“…Digital transformation often requires a cultural shift within organizations (Pereira et al 2022). Commitment helps drive this change, while knowledge of digital transformation aids in creating strategies to promote a digital culture by incorporating technology and innovation into the organization's values and practices (Shakina et al 2021;Li et al 2020;Cavalcanti et al 2022).…”

“…The adoption of digital technologies is closely linked to knowledge management, as digital technologies play a fundamental role in the creation, capture, storage, sharing, and application of knowledge within organizations (Diogo et al 2019). Several studies (Alvarenga et al 2020;Magsamen-Conrad and Dillon 2020;Pereira et al 2022;Cavalcanti et al 2022) suggest that the adoption of digital technologies is associated with the quality of knowledge management, influencing the behavioral intention to use technologies and playing an important role in the improvements and sustainability of organizations. Digital technologies enable efficient knowledge capture, whether through electronic documents, databases, content management systems, or social and collaborative media platforms (Pereira et al 2022;Cavalcanti et al 2022).…”

“…In other words, a digital transformation Adm. Sci. 2024, 14, 8 2 of 25 strategy can simplify the process and reduce obstacles by seeking solutions to problems (Pereira et al 2022).…”