Digital payment and banking adoption research in Gulf countries: A systematic literature review

Alkhowaiter, Wassan Abdullah

doi:10.1016/j.ijinfomgt.2020.102102

Cited by 225 publications

(190 citation statements)

References 84 publications

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“…In the Thailand SMEs context, perceived usefulness is not the critical predicting attitude. However, this research finding is in line with several previous researches that found perceived usefulness is essential [8], [10] [11]. Moreover, this research finding is consistent with other researches piloted in the developed countries, for instance in European countries concluding that attitudes toward information technology are affected by two focal variables, namely usefulness and ease of usage [14], [17], [19], [25].…”

Section: Test Of the Inner Modelsupporting

confidence: 92%

“…In the last few decades, researchers have developed several models to understand factors influencing the acceptance of technology by its users. These models have been verified by researchers in many information technology-based companies to test their effectiveness [7], [8]. However, the technology acceptance model (TAM) proposed by Davis is so far the most powerful model to explain the behavior in the new technology acceptance, especially in the digital technology adoption [9].…”

Section: Introductionmentioning

confidence: 99%

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Investigating the Adoption of Digital Payment System through an Extended Technology Acceptance Model: an Insight from the Indonesian Small and Medium Enterprises

Najib¹,

Fahma²

2020

Int. J. Adv. Sci. Eng. Inf. Technol.

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Digitalization in the payment system has been promoted by the Indonesian government since the government is targeting to become the largest digital economy in Southeast Asia. However, not all companies can adopt digital payments quickly. Small and Medium Enterprises (SMEs) have many obstacles to adopt innovative technologies, mainly due to a lack of knowledge and resources. On the other hand, many consumers are getting used to digital payments and demanding SMEs to facilitate their transaction processes with digital payment systems. Therefore, the primary purpose of this study is to analyze factors affecting the digital payment system adoption in SMEs, particularly small and medium-sized restaurants. It used an extended Technology Acceptance Model (TAM) as a theoretical framework. Thus, 120 data were gathered using self-administered questionnaires from owners or managers of small and medium-sized restaurants in Bogor, Indonesia. Structural Equation Modeling with Partial Least Square (SEM-PLS) was employed to assess the hypotheses that were developed. The findings suggested that the intention to use digital payment was determined by the perceived ease of usage, perceived usefulness, attitude towards digital payment, and trust. This research approved that the applicability of TAM with the inclusion of additional variables in the model and the adoption of the digital payment system in small and medium-sized restaurants in developing countries like Indonesia. It offers valuable information for policymakers and financial institutions such as banks in understanding the critical variables influencing large scale implementation of the digital payment system in Indonesia.

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Section: Test Of the Inner Modelsupporting

confidence: 92%

Section: Introductionmentioning

confidence: 99%

Investigating the Adoption of Digital Payment System through an Extended Technology Acceptance Model: an Insight from the Indonesian Small and Medium Enterprises

Najib¹,

Fahma²

2020

Int. J. Adv. Sci. Eng. Inf. Technol.

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“…Similarly, a study found that trust, perceived security and perceived usefulness are the best predictors for digital payment and banking adoption in Gulf countries through literature review by performing weight and meta-analysis (Alkhowaiter, 2020;Pinto et al, 2017a;Pinto et al, 2017b).…”

Section: Literature Reviewmentioning

confidence: 99%

The Impact of Digital Banking on the Growth of Micro, Small and Medium Enterprises (Msmes) in India: A Case Study

Meher¹,

Hawaldar

Mohapatra

et al. 2021

Business: Theory and Practice

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Purpose: The purpose of this paper is to formulate a multiple regression model by considering those factors which are positively affecting the growth of Micro, Small and Medium Enterprises (MSMEs) in India. Methodology: The data used in this study are primary in nature which are collected through questionnaire method. The questionnaire involves the nature and size of business and opinion of the owners and managers of 454 MSMEs in Katihar district, a semi-urban area of Bihar in India, regarding the various favourable factors of digital banking on a Likert scale of 1 to 10. Findings: The findings of the study suggest the various favourable factors of digital banking with significant coefficients i.e. Level of Easiness in accepting payments, Level of Easiness in making payments, Level of Easiness in Managing the expenditure of Business, Level of Time Saving, and Level of Check on Misappropriation or Theft of Cash are contributing towards the growth of MSMEs in India. Research Implications: This research will be helpful to the bank managers and policy makers to encourage the MSMEs of semi-urban areas to use digital banking by stressing on only significant favourable factors and also to take necessary steps so that the MSMEs could reap the full benefits of digital banking. The study could give a new insight regarding the extent of contribution of digital banking towards the growth of MSMEs in rural and semi-urban area.

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“…We suggest that this is due to the representation of money, which leads to the salience of the physical form and the salience of the amount paid with the card. Alkhowaiter (2020) found that banks can focus on predictors on intentions to adopt such as performance expectations, effort expectations, social influence, trust and facilitate conditions of intention. This will help increase the rate of adoption of digital banking and payment methods.…”

Section: Introductionmentioning

confidence: 99%

“…Advances in information technology in the digital field led many applicators to create opportunities for digital payment services for ease of payment in various sectors. The development of the Internet and mobile phones has led to a profound transformation of the habits and preferences of consumers, who started using digital media to share information about themselves and communicate with companies, shop online and use new internet services (Alkhowaiter, 2020). Indonesia is the 5th largest country in the number of Internet users in the world and opens…”

mentioning

confidence: 99%

Digital Payment System Analysis of Buying Decision in Indonesia

Yucha¹,

Setiawan²,

Muttaqiin³

et al. 2020

JAFEB

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This study aims to analyze the changes in purchasing decisions in conducting transactions using cash and digital payment systems. Cash payment systems are very different from digital payments because they no longer use banks as intermediaries for transactions. The scope of this study is to determine the differences that take place with purchasing decisions using digital payment systems with OVO Indonesia smart applications. By using the paired T-test sample test method and testing the regression class assumptions, it is expected we will document the comparison between cash and digital payment systems as regards changes in consumers' buying interest behavior towards goods. Data is obtained by purposive sampling using special characteristics for smart application users. The results show that digital payments are developing very quickly, but cash payments still dominate due to the unavailability of complete facilities and infrastructure to support digital payment systems other than in cities. This study illustrates that digital payments have not been able to completely change consumer buying behavior in large numbers, but the main finding in this study is an increase in the percentage of digital payment usage to the online market, due to the many conveniences provided in OVO smart applications.

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Digital payment and banking adoption research in Gulf countries: A systematic literature review

Cited by 225 publications

References 84 publications

Investigating the Adoption of Digital Payment System through an Extended Technology Acceptance Model: an Insight from the Indonesian Small and Medium Enterprises

Investigating the Adoption of Digital Payment System through an Extended Technology Acceptance Model: an Insight from the Indonesian Small and Medium Enterprises

The Impact of Digital Banking on the Growth of Micro, Small and Medium Enterprises (Msmes) in India: A Case Study

Digital Payment System Analysis of Buying Decision in Indonesia

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