2023
DOI: 10.1108/oir-03-2022-0133
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Digital natives and streaming TV platforms: an integrated perspective to explain continuance usage of over-the-top services

Abstract: PurposeDigital natives constitute a substantial part of consumers nowadays. Yet, a theoretical understanding of the factors driving their engagement with new-age digital services is lacking. This study therefore aims to examine digital natives’ continuance usage of the proliferating over-the-top (OTT) services. To address these objectives, the study uses a comprehensive model that primarily integrates perceived value, cognitive absorption and customer brand engagement theories.Design/methodology/approachData w… Show more

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Cited by 5 publications
(2 citation statements)
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“…This might involve adapting user interfaces to align with cultural preferences, or moderating content to ensure cultural sensitivity. It's about creating a digital experience that feels welcoming and respectful to users from all cultures (438).…”
Section: Inclusive Digital Spaces and Toolsmentioning
confidence: 99%
“…This might involve adapting user interfaces to align with cultural preferences, or moderating content to ensure cultural sensitivity. It's about creating a digital experience that feels welcoming and respectful to users from all cultures (438).…”
Section: Inclusive Digital Spaces and Toolsmentioning
confidence: 99%
“…These services offer hundreds of thousands of hours of content and are at the centre of the changes in video consumption patterns. OTT services have a significant economic impact, as shown, for instance, by the fact that the global OTT market size was valued at $121.61bn in 2019 and is forecast to reach $1,039.03bn by 2027, growing at a compound annual growth rate of 29.4% from 2020 to 2027 (Friederich et al, 2024).…”
Section: Introductionmentioning
confidence: 99%