Digital Library of Mechanisms

Service Quality and User Satisfaction of Border Area Library Services

“…Libraries, which used to be one of the sources of information reference containing various collections and library materials, now there are many news media or information sources based on IT, internet technology and mobile phones which are almost owned by every individual who wants to access information quickly so that each individual has There are many choices in accessing information, where everyone can freely access all available sources of information. Today's users prioritize easy access, up-to-date information, easy and fast with the use of internet media (Baldonado et al, 1997;Hassanain & Al Ashwal, 2005;Reviewed et al, 2011) Along with the development of the digital era of information technology, it is a challenge for the existence of libraries in adjusting all existing developments (Lovasz et al, 2014;Maurya, 2011;Theng et al, 2011). It is no longer enough that libraries are only able to prepare the quality of book sources or references desired, but also how to make it easier for users or the public to access reference sources or knowledge and prepare various other convenience services.…”