This article aims to analyze: 1) the concept of the visionary leadership of the head of Madin (Madrasah Diniyah) in improving the quality of students (santri) at the Al-Khoirot Islamic boarding school, 2) the process of the relationship between the head of Madin and its members in improving the quality of students at the Al-Khoirot Islamic boarding school, 3) the results of achieving the quality of students carried out by the head of Madin Al-Khoirot. This article uses a qualitative approach with the type of case study. The data collection technique is done by interview, observation, and documentation. While the data analysis uses data condensation, display data, and make conclusions. The results showed: 1) The concept of the visionary leadership of the Madin Al-Khoirot head includes: a) the formulation of the vision based on the provisions of Madin graduates. b) make changes and innovations that advance. c) conduct training and monitoring of Madin teachers. d) build cooperation with pesantren. 2) the process of building good relations is carried out by holding regular meetings with all Madin residents. 3) the results of quality achievement are shown by the success of Madin Al-Khoirot graduates being accepted in foreign Islamic educational institutions.

Penelitian ini bertujuan mengetahui kualitas pelayanan prima pada PT PLN (Persero) Rayon Makassar Selatan. Jenis Penelitian ini menggunakan pendekatan kualitatif. Teknik pengumpulan data yakni wawancara dan observasi. Analisis data yang digunakan analisis data kualitatif model kolaboratif Miles and Hiberman yaitu pengumpulan data, reduksi data, penyajian data dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa Kualitas Pelayanan Prima PT PLN (Persero) Rayon Makassar Selatan dapat disimpulkan baik melalui sepuluh indikator kualitas pelayanan prima yakni tangible (bukti fisik), Realibility (Pantas), Responsiveness (daya tanggap, kesediaan melayani), Competence (ahli), Courtesy (perkataan sopan dan ramah), Security (aman), Access (Mudah), Communication (Informasi), Understanding (Empati).Kata Kunci: Kualitas, Pelayanan Prima

The quality of a qualified library makes the library as one of the centers of information for the general public. This study aims to determine how well the quality of library services, to find out how high the interest in reading students, and to determine the effect of the quality of college library services on strengthening the reading interest of students in the Library at the University of Timor Library UPT. This study uses a qualitative descriptive approach with a sample of 100 students. Data collection was carried out through observation, interview, documentation and questionnaire techniques. The data that has been collected is processed using descriptive statistical analysis techniques and inferential statistics. The results showed that the quality of library services at the University of Timor in the border area was in the quite good category with an average of 33.48. Student reading interest is in quite a good category with a mean value of 20, 56. The level of relationship or correlation between the quality of library services at the University of Timor in the border region to the interest in reading students at the University Library of Timor is in the strong category correlation with intervals of 0.60-0.799 means that the higher the quality of library services at the University of Timor in the border region, the higher the interest in reading students in the Library.

This study aims to determine the description of the quality of library services at the Regional Libraries in the border area of North Central Timor Regency and to determine the description of the satisfaction of library service users in the border areas in North Central Timor Regency, East Nusa Tenggara Province. Regional library services seen from indicator 1). Proof of Display (Tangibles); 2). Reliability (Reliability); 3) Responsiveness (Responsiveness); 4) Assurance; and Empathy (Emphaty). As for the variable service user satisfaction based on indicators 1) Quality of products / services; 2) Emotions; and 3) Cost or convenience provided. Data collection was carried out through observation, interview, and documentation techniques. The results showed that the description of the variable quality of library services in the border area of North Central Timor Regency was quite good through display evidence indicators (Tangibles); 2). Reliability (Reliability); 3) Responsiveness (Responsiveness); 4) Assurance; and Empathy (Emphaty). As for the description of service user satisfaction variables based on indicators 1) Quality of products / services; not satisfactory, it is accrued that they are still using the manual system in services at the District Library Office of the Border District. North Central Timor; as for other indicators 2) Emotion; and 3) The cost or convenience provided is sufficient or satisfactory.