Difficulties Experienced during Implementation of an Adapted Quality Management System in Incubated Companies

Abstract

The purpose of this paper is presents a study to find out the main difficulties experienced by nine micro and small enterprises throughout the implementation of a quality management system adapted to the reality of companies incubated. According to the objective presented, the article used the case study technique applied in nine incubated company, emphasizing the difficulties observed during the implementation of quality management system adapted to their realities. After the implementation, those companies showed significant progress in their management models. However we observed some gaps to conquer better results, such as difficulties in establishing long-term goals; non-financial targets; the idea that employees can't help in the improvement company, among other difficulties reported in this paper. In the literature there are a lot of papers about quality management in micro and small enterprises, but this work stands out for analyze a specific kind of company, micro and small companies incubated. This is the main difference and value.