Differential experiences of men and women in computerized offices

Gutek, Barbara A.; Bikson, Tora K.

doi:10.1007/bf00287905

Cited by 61 publications

(32 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Many scholars have examined the differences in the adoption of new technologies, between individual customers (Tsikriktsis 2004;Agarwal and Prasad, 1999;Harrison and Rainer, 1992;Gutek and Bikson 1985). Thus, it shows the level of consumers' readiness to embrace a new technology and their technical and personal abilities to actually use it (Caison et al, 2008).…”

Section: Technology Readinessmentioning

confidence: 99%

The moderating role of technology readiness, gender, and sex in consumer acceptance and actual use of Technology-based services

Tsourela

Roumeliotis

2015

The Journal of High Technology Management Research

View full text Add to dashboard Cite

Section: Technology Readinessmentioning

confidence: 99%

The moderating role of technology readiness, gender, and sex in consumer acceptance and actual use of Technology-based services

Tsourela

Roumeliotis

2015

The Journal of High Technology Management Research

View full text Add to dashboard Cite

“…(See National Research Council 1987 for a recent discussion of these issues. See also Donoto and Roos 1985; Feldberg and Glenn 1983; Gutek and Bikson 1985;Hacker 1982;Kraft 1987; Kraft and Dubnoff 1986;Lockheed 1985; Marschall and Gregory 1983;Menzies 1981;Simons 1981;Strober and Arbold 1984;Werneke 1983; Working Women's Education Fund 1980.) Studies of earlier &dquo;new technologies&dquo; have shown that since majorities of men and women work in different occupations, and since new technologies affect workers in various occupations quite differently, the same technological change can have widely disparate consequences for women and men.…”

Section: Social Science Issuesmentioning

confidence: 95%

“…Important contributions to understanding this phenomenon have been made by Cowan (1979Cowan ( , 1983, Davies (1974), Hafter (1979), Levine (1979), and Scott (1982). Researchers either ascribe the gender differences in effects of technology to the fact that women and men work in different occupations (Gutek and Bikson 1985) or see the gender of the workers as itself affecting the way the technology is used, and thus producing the differences (Lane 1985).…”

Section: Social Science Issuesmentioning

confidence: 97%

Office Automation, Gender, and Change: An Analysis of the Management Literature

Kraft

Siegenthaler

1989

Science, Technology, & Human Values

View full text Add to dashboard Cite

This study examines the consequences of computerization for women who do information work. Syntheses of research findings from both the general social science literature and the business and management periodical literature are compared with each other. The two bodies of research results converge with respect to employment consequences and shifts in work, but differ markedly when it comes to control of the labor process and training. In contrast to social scientists, management researchers pay scant attention to differential gender effects of microcomputer deployment. Similarities and differences between the two research traditions show that social science and business research, if combined, yield a better understanding of the changes prompted by new information technology.This article deals with women who do information work and the ways they have been affected by the adoption of computers. Information work-that is, work intended to produce information rather than goods or noninformation services-is the fastest growing form of work in the United States. It has grown from less than 2% of all workers in 1800 to about 50% in 1986 (Beniger 1986;Kraft 1987). This transformation has been particularly important for women. It has been a major impetus for women's entry into the labor force. In 1986, about 60% of women in the labor force did information work (Kraft 1987).Computers, which are primarily information processors, make possible the automation of this work. There has been much concern in the social science literature as to how computerization will change information work, especially with the widespread adoption of microcomputers, starting in the early 1980s. Most attention has been paid

show abstract

“…Several studies exploring gender and technology have focused on computers: Harrison and Rainer (1992) concluded that the male gender is associated with higher computer skills, and Gutek and Bikson (1985) found that men tend to bring more computer-relevant skills to the workplace than do women. Computer use has been perceived to be a male-oriented activity, and males have also (Wilder, Mackie, & Cooper, 1985).…”

Section: The Service Industries Journalmentioning

confidence: 98%

Healthier for whom? Technological service improvement in the healthcare industry

Timmor

Rymon

Gal

2011

The Service Industries Journal

View full text Add to dashboard Cite

This study tackles the dilemma of a technology-based service improvement wherein an organization performs a technology change to improve its service process, while its customers do not necessarily perceive the new service as an improvement. The empirical research follows a healthcare provider that changed its primary care provider appointment scheduling using a new call centre technology. The methodology involves three processes reflecting the entire change: personal interviews, focus groups, and surveys. To facilitate adoption of a technology-based service, it is recommended that there be a focus on customers' experience with similar service industries' image, and organizational policies on contracting service representatives.

show abstract

Differential experiences of men and women in computerized offices

Cited by 61 publications

References 1 publication

The moderating role of technology readiness, gender, and sex in consumer acceptance and actual use of Technology-based services

The moderating role of technology readiness, gender, and sex in consumer acceptance and actual use of Technology-based services

Office Automation, Gender, and Change: An Analysis of the Management Literature

Healthier for whom? Technological service improvement in the healthcare industry

Contact Info

Product

Resources

About