Differences in perceptions about food delivery apps between single-person and multi-person households

Cho, Meehee; Bonn, Mark A.; Li, Jun

doi:10.1016/j.ijhm.2018.06.019

Cited by 300 publications

(449 citation statements)

References 33 publications

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“…The rapid growth of e-commerce has spawned new forms of business, such as online to offline (O2O), and has changed the traditional performance of tasks and jobs [1,2]. O2O is a marketing method based on information and communications technology (ICT) in which customers are attracted online and then induced to complete a transaction in an offline setting [3].…”

Section: Introductionmentioning

confidence: 99%

“…The change in how consumers order food has spread globally. Restaurants in Los Angeles, Calif., have added 200-250 orders per week and have seen revenues grow by 3-35% after partnering with food delivery apps [2]. The apps are expected to become a significant part of the U.S. restaurant business alongside the fast-food business [2].…”

Section: Introductionmentioning

confidence: 99%

“…Restaurants in Los Angeles, Calif., have added 200-250 orders per week and have seen revenues grow by 3-35% after partnering with food delivery apps [2]. The apps are expected to become a significant part of the U.S. restaurant business alongside the fast-food business [2]. In China, more than one fifth of the population has used a food delivery app [8].…”

Section: Introductionmentioning

confidence: 99%

“…In China, more than one fifth of the population has used a food delivery app [8]. Food services via mobile apps have become a convenient way for take-out restaurants in China to boost sales revenue [2]. Similarly, the number of users in Korea's delivery app market has risen dramatically, from 870,000 in 2013 to 25 million in 2018.…”

Section: Introductionmentioning

confidence: 99%

“…This model is considered to have better explanatory power than the TAM (Technology Acceptance Model) and UTAUT models that have been used to explain users' behavioral intentions toward various information technologies [12]. Although the rapid growth of delivery apps has drawn much discussion, there have been relatively few academic studies [2,7,13] on the subject. In particular, no previous studies on the subject have applied the UTAUT2 model.…”

Section: Introductionmentioning

confidence: 99%

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Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality

2019

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This study empirically analyzes an extended Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model that augments information quality to identify the determinants of continuous use intention for food delivery software applications. A sample survey of 340 respondents who had ordered or purchased food through delivery apps was used for the analysis. The results indicate that habit had the strongest influence on continuous use intention, followed by performance expectancy and social influence. Furthermore, information quality had an indirect effect on continuous use intention via performance expectancy. Consequently, this study confirms the importance of information quality, performance expectancy, habit, and social influence as factors in inducing users’ continuous use intention for food delivery apps. These findings expand previous research in online-to-offline business in the field of food services and suggest practical implications. Ultimately, the model proposed and validated in this study may be employed as a basis for future research on consumer behavior in the field of food e-commerce services.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality

2019

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Psychological ownership rather than material consumption: Can fashion firms' new subscription services become an environmentally sustainable business strategy?

Kang,

Bissenbina,

Faria

et al. 2023

Bus Strat Env

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Fashion, acknowledged as among the most polluting industries, is responsible for excessive production and consumption, necessitating a reevaluation and transformation of current strategies by adopting more sustainable ones. The emergence of fashion subscription services (FSSs) has the potential to mitigate the industry's unsustainability. However, it is empirically unknown whether FSSs contribute to sustainable consumption and, if so, how their slow adoption can be addressed. This research: (a) examined whether consumers who already use FSSs are more engaged in pro‐environmental behaviors (Study 1), and (b) developed and tested an adoption model with a strong underscore on the mediating role of psychological ownership (Study 2). The results revealed that those who subscribe to such services display sustainable consumption behaviors, and psychological ownership acted as a critical mediator facilitating service adoption intentions. This research offers empirical evidence to support the theoretical premise of the service's positive impact on environmental sustainability and a strategic direction to accelerate its market penetration.

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Toward a unified theory of technology continuance: Effects of conscious versus unconscious factors

Nguyen¹,

Chiu²,

et al. 2022

J of Consumer Behaviour

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The containment measures for the COVID‐19 pandemic, including social distancing, lockdown or quarantining, have led to a paradigm shift in people's life. In the wake of the pandemic, many people have begun adopting technology as a way to maintain their daily activities and limit face‐to‐face human interactions. While the pandemic has facilitated the widespread use of technology, little attention has been paid to how consumers' intention to continue using technology is affected by their rational evaluation and habitual response, simultaneously. To address this knowledge gap, this study employs the expectation‐confirmation model as a theoretical lens to propose the research model and explain the antecedents of technology continuance intention from both perspectives of conscious versus unconscious responses. The conscious response is reflected in perceived value and satisfaction, whereas the unconscious response is characterized as habit. The proposed research model and hypotheses are supported by the data collected from 308 online food delivery service users. Our results show that habit is driven by perceived value and satisfaction, and then mediates the effects of them on continuance intention. Moreover, habit exerts the strongest effect on continuance intention and weakens the importance of perceived value as well as satisfaction to continuance intention. This study is expected to set the theoretical foundation for more future research that focus on the exploration of the conscious versus unconscious nature of consumers' technology continuance. The study concludes with practical implications and suggestions for catering businesses and relevant stakeholders.

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Differences in perceptions about food delivery apps between single-person and multi-person households

Cited by 300 publications

References 33 publications

Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality

Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality

Psychological ownership rather than material consumption: Can fashion firms' new subscription services become an environmentally sustainable business strategy?

Toward a unified theory of technology continuance: Effects of conscious versus unconscious factors

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