“…These interactions are expressed through different mechanisms provided by Social Media, with the following being the most widely researched and developed ones according to Rejón-Guardia, fernandez & Leiva (2013): discussion forums, boycott websites (Hennig-Thurau et al, 2004), news groups, chat rooms, user groups, personal and corporate blogs, general social networking sites, specialist travel and tourism networks, specialist music networks and microblogging sites (Goldsmith & Horowitz, 2006). Social networking sites, such as Facebook, Twitter or Instagram, have become an efficient and popular channel to share consumer-generated content, thus allowing them to interact with each other in a convenient and instantaneous manner (Sánchez-Torres & Arroyo-Cañada, 2016). In this context, eWOM is enhanced with the exchange of information about products and services via the internet, which is considered credible and reliable by consumers (Rejón-Guardia et al, 2013).…”