Dienstleistungsmanagement Jahrbuch 2001 2001
DOI: 10.1007/978-3-322-91284-8_1
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Die Dynamik dauerhafter Geschäftsbeziehungen in Dienstleistungsmärkten: Ein prozessorientierter Erklärungs- und Gestaltungsansatz

Gertrud Schmitz1
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Cited by 9 publications
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