Dialogue: Theorizing Difference in Communication Studies

Anderson, Rob; Baxter, Leslie A.; Cissna, Kenneth N.

doi:10.4135/9781483328683

Cited by 110 publications

(54 citation statements)

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“…This approach to interaction elicited a high level of participation and engagement from the users, as evidenced by the feedback received. Therefore, such use of dialogue was beneficial as a model of engagement [26] and a model for effective communication and collaboration [27] between the designers and the potential users.…”

Section: Discussionmentioning

confidence: 99%

“…In such settings, scenarios furthered the communication between the users and the designers to enable successful collaboration [27]. We expressed the scenario in the form of a textual narrative (which was then used as the basis of a conversation between designers and users) and this enabled blind users to comment on the proposed design ideas in the context of screen reader access, as well as to suggest their own ideas for new or modified interface components.…”

Section: Benefitsmentioning

confidence: 99%

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Participatory Design with Blind Users: A Scenario-Based Approach

Sahib

Stockman

Tombros

et al. 2013

Lecture Notes in Computer Science

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Abstract. Through out the design process, designers have to consider the needs of potential users. This is particularly important, but rather harder, when the designers interact with the artefact to-be-designed using different senses or devices than the users, for example, when sighted designers are designing an artefact for use by blind users. In such cases, designers have to ensure that the methods used to engage users in the design process and to communicate design ideas are accessible. In this paper, we describe a participatory approach with blind users based on the use of a scenario and the use of dialogue-simulated interaction during the development of a search interface. We achieved user engagement in two ways: firstly, we involved a blind user with knowledge of assistive technologies in the design team and secondly, we used a scenario as the basis of a dialogue between the designers and blind users to simulate interaction with the proposed search interface. Through this approach, we were able to verify requirements for the proposed search interface and blind searchers were able to provide formative feedback, to critique design plans and to propose new design ideas based on their experience and expertise with assistive technologies. In this paper, we describe the proposed scenario-based approach and examine the types of feedback gathered from its evaluation with blind users. We also critically reflect on the benefits and limitations of the approach, and discuss practical considerations in its application.

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Section: Discussionmentioning

confidence: 99%

Section: Benefitsmentioning

confidence: 99%

Participatory Design with Blind Users: A Scenario-Based Approach

Sahib

Stockman

Tombros

et al. 2013

Lecture Notes in Computer Science

View full text Add to dashboard Cite

show abstract

“…Disciplines ranging from philosophy to conversation analysis Corporate Dialogue 9 offer myriad understandings of dialogue (Anderson et al, 2003b). The philosophical approaches are often seen as "holistic and tensional" and "communicative events are described as multidimensional rather than as simply products of rationality, as dynamic rather than static, as emergent rather than defined in advance, as context-dependent, and as processual" (Stewart et al, 2003, p. 37).…”

Section: Philosophical Constraints Of Risk and Orientationmentioning

confidence: 99%

Panacea, placebo or prudence: Perspectives and constraints for corporate dialogue

Ihlen

Levenshus

2017

Public Relations Inquiry

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Public relations has long been preoccupied with the notion of dialogue, and the advent of social media ushered in new enthusiasm. Still, despite the technology on offer and the fact that dialogue has become a value that "everyone" embraces, most research concludes that little actual dialogue takes place between corporations and their stakeholders. Scholars have pointed to a host of different factors to explain this, ranging from practitioners' lack of time to their lack of understanding of what dialogue is. This paper discusses perspectives on corporate dialogue with a focus on the constraints identified in the literature, before presenting the main argument that not enough attention has been paid to the macro limits at the systemic level. The paper issues a call to locate dialogue attempts within a system where a limited economic rationality reigns, which, in turn, constrains what individual practitioners can achieve.

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“…Our approach combined knowledge from the discipline of communication, specifically the development of deliberative and dialogic techniques in the context of policy making and community development (Gastil and Levine, 2005;Anderson et al, 2004: Gastil, 2008OECD, 2009;Fisher, 2009, Pieczka, 2011), with knowledge emerging from research on alcohol, focused on the question of the effectiveness of public health and education approaches.…”

Section: Alcohol As a Social Problem In Scotlandmentioning

confidence: 99%

Action research and public relations: Dialogue, peer learning, and the issue of alcohol

Pieczka

Wood

2013

Public Relations Inquiry

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This article presents an action research project that transformed dialogic techniques, used in policy making and community development into an innovative approach to education about alcohol. The project was developed by a group of teenage volunteers, the AlcoLOLs, and two public relations researchers, tested in a local school, presented at the Scottish Parliament to policy stakeholders concerned with alcohol, and subsequently extended to a number of schools across the city of Edinburgh (Scotland).The article contributes to public relations research by offering a detailed analytical account of dialogue as a method of inquiry and a mechanism for change. The article also introduces the concept of extended epistemology as a fresh perspective on the phenomenon of relationship and relationship management. Finally, the article argues that action research has the transformative potential for the development of academic knowledge in the field and as an approach to education and training of practitioners.2

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Dialogue: Theorizing Difference in Communication Studies

Cited by 110 publications

References 0 publications

Participatory Design with Blind Users: A Scenario-Based Approach

Participatory Design with Blind Users: A Scenario-Based Approach

Panacea, placebo or prudence: Perspectives and constraints for corporate dialogue

Action research and public relations: Dialogue, peer learning, and the issue of alcohol

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