Dialogue Systems and Conversational Agents for Patients with Dementia: The Human–Robot Interaction

Russo, Alessandro; D’Onofrio, Grazia; Gangemi, Aldo; Giuliani, Francesco; Mongiovì, Misael; Ricciardi, Francesco; Greco, Francesca; Cavallo, Filippo; Dario, P.; Sancarlo, Daniele; Presutti, Valentina; Greco, Antonio

doi:10.1089/rej.2018.2075

Cited by 42 publications

(14 citation statements)

References 42 publications

(41 reference statements)

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“…A robot needs to recognize questions, replies, and other statements from them. Since the speech features of PwDs are different from the general population ( Toth et al, 2018 ), for the speech recognition for PwDs, a speech recognition system must be specifically created for them ( Russo et al, 2019 ).…”

Section: Technical Challenges Toward Artificial Systems That Incorporate Humanitude Techniquesmentioning

confidence: 99%

Technical Challenges for Smooth Interaction With Seniors With Dementia: Lessons From Humanitude™

et al. 2021

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Due to cognitive and socio-emotional decline and mental diseases, senior citizens, especially people with dementia (PwD), struggle to interact smoothly with their caregivers. Therefore, various care techniques have been proposed to develop good relationships with seniors. Among them, Humanitude is one promising technique that provides caregivers with useful interaction skills to improve their relationships with PwD, from four perspectives: face-to-face interaction, verbal communication, touch interaction, and helping care receivers stand up (physical interaction). Regardless of advances in elderly care techniques, since current social robots interact with seniors in the same manner as they do with younger adults, they lack several important functions. For example, Humanitude emphasizes the importance of interaction at a relatively intimate distance to facilitate communication with seniors. Unfortunately, few studies have developed an interaction model for clinical care communication. In this paper, we discuss the current challenges to develop a social robot that can smoothly interact with PwDs and overview the interaction skills used in Humanitude as well as the existing technologies.

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Section: Technical Challenges Toward Artificial Systems That Incorporate Humanitude Techniquesmentioning

confidence: 99%

Technical Challenges for Smooth Interaction With Seniors With Dementia: Lessons From Humanitude™

et al. 2021

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“…Nowadays, there is a great interest in the development of dialogue systems, conversational systems, and interactive systems focused on health care [12][13][14] and mental health [15][16][17].…”

Section: Related Workmentioning

confidence: 99%

Conversational System as Assistant Tool in Reminiscence Therapy for People with Early-Stage of Alzheimer’s

et al. 2021

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Reminiscence therapy is a non-pharmacological intervention that helps mitigate unstable psychological and emotional states in patients with Alzheimer’s disease, where past experiences are evoked through conversations between the patients and their caregivers, stimulating autobiographical episodic memory. It is highly recommended that people with Alzheimer regularly receive this type of therapy. In this paper, we describe the development of a conversational system that can be used as a tool to provide reminiscence therapy to people with Alzheimer’s disease. The system has the ability to personalize the therapy according to the patients information related to their preferences, life history and lifestyle. An evaluation conducted with eleven people related to patient care (caregiver = 9, geriatric doctor = 1, care center assistant = 1) shows that the system is capable of carrying out a reminiscence therapy according to the patient information in a successful manner.

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“…It was found that human intermediaries are indispensable in situations with inadequately programmed communicative robots, particularly those interacting with older persons [ 24 ]. The involvement of intermediaries is necessary to obtain adequate evidence that can be used to fine-tune programs to enable robots to provide compassionate care [ 19 , 25 ].…”

Section: Introductionmentioning

confidence: 99%

Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia

Tanioka

Yokotani

Tanioka

et al. 2021

IJERPH

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Although progress is being made in affective computing, issues remain in enabling the effective expression of compassionate communication by healthcare robots. Identifying, describing and reconciling these concerns are important in order to provide quality contemporary healthcare for older adults with dementia. The purpose of this case study was to explore the development issues of healthcare robots in expressing compassionate communication for older adults with dementia. An exploratory descriptive case study was conducted with the Pepper robot and older adults with dementia using high-tech digital cameras to document significant communication proceedings that occurred during the activities. Data were collected in December 2020. The application program for an intentional conversation using Pepper was jointly developed by Tanioka’s team and the Xing Company, allowing Pepper’s words and head movements to be remotely controlled. The analysis of the results revealed four development issues, namely, (1) accurate sensing behavior for “listening” to voices appropriately and accurately interacting with subjects; (2) inefficiency in “listening” and “gaze” activities; (3) fidelity of behavioral responses; and (4) deficiency in natural language processing AI development, i.e., the ability to respond actively to situations that were not pre-programmed by the developer. Conversational engagements between the Pepper robot and patients with dementia illustrated a practical usage of technologies with artificial intelligence and natural language processing. The development issues found in this study require reconciliation in order to enhance the potential for healthcare robot engagement in compassionate communication in the care of older adults with dementia.

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Dialogue Systems and Conversational Agents for Patients with Dementia: The Human–Robot Interaction

Cited by 42 publications

References 42 publications

Technical Challenges for Smooth Interaction With Seniors With Dementia: Lessons From Humanitude™

Technical Challenges for Smooth Interaction With Seniors With Dementia: Lessons From Humanitude™

Conversational System as Assistant Tool in Reminiscence Therapy for People with Early-Stage of Alzheimer’s

Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia

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