Dialogue-Based Design of Web Usability Questionnaires Using Ontologies

Barriocanal, Elena García; Urbán, Miguel Ángel Sicilia; González, León A.; Hilera, José Ramón

doi:10.1007/1-4020-3304-4_11

Cited by 4 publications

(2 citation statements)

References 6 publications

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“…Theory. The analysis of these methods is supported by Barriocanal, Sicilia Urbán, González, and Hilera (2005), who mention that these methods demonstrate reliability and validity for an evaluation scale. Note that university, government and hospital websites, for example, were not included, as these websites are often informational and non-transactional.…”

Section: Discussionmentioning

confidence: 96%

Construct and Survey of the Dimensions used to Assess the Quality of Commercial Websites: A Systematic Review

Moro

Mendonça

Andrade

et al. 2023

RFSA

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Maintaining an attractive, easy-to-use website that stands out in the industry in which it operates is a premise for any business that intends to use the internet effectively. However, users to encounter many problems when interacting with websites, and this is because many organizations do not have a complete understanding of what a website really means to them. Although there is a lot of evidence in the form meta-analysis reviews related to website quality assessment, a systematic review of these meta-analyses is lacking in the literature. Our objective was to synthesize the existing literature to identify the main dimensions and analysis methods associated with website quality assessment. Following the recommendations PRISMA statement for systematic reviews, we reviewed relevant articles identified in the Web of Science and Scopus databases. A total of 38 original research articles related to website quality assessment were retrieved and selected for eligibility. The results present an overview of studies on website quality assessment, identifying the main criteria used for their assessment. Our review shows that there are more than a hundred dimensions used in studies to assess the quality of websites, however, these dimensions have similarities and therefore were grouped, providing a broad view of the most used dimensions.

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Section: Discussionmentioning

confidence: 96%

Construct and Survey of the Dimensions used to Assess the Quality of Commercial Websites: A Systematic Review

Moro

Mendonça

Andrade

et al. 2023

RFSA

View full text Add to dashboard Cite

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“…Popular questionnaires used to assess usability or user attitudes such as SUS (System Usability Scale) (Brooke, 1996), WAMI (Website Analysis and Measurement Inventory) (Kirakowski and Cierlik, 1998), PUTQ (Purdue Usability Testing Questionnaire) (Lin et al, 1997), IsoMetrics (Gediga et al, 1999), and UFO (Usability Questionnaire for Online Shops) (Konradt et al, 2003) are not always directly applicable depending on the application domain, and they also may not cover all aspects in need of evaluation (Díaz et al, 2002;Konradt et al, 2003). Moreover, theirs scales cannot demonstrate reliability and validity (Barriocanal et al, 2005).…”

Section: Contextmentioning

confidence: 98%

Measuring web usability using item response theory: Principles, features and opportunities

Tezza

Bornia

Andrade

2011

Interacting with Computers

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a b s t r a c tUsability is considered a critical issue on the web that determines either the success or the failure of a company. Thus, the evaluation of usability has gained substantial attention. However, most current tools for usability evaluation have some limitations, such as excessive generality and a lack of reliability and validity. The present work proposes the construction of a tool to measure usability in e-commerce websites using item response theory (IRT). While usability issues have only been considered in theoretical or empirical contexts, in this study, we discuss them from a mathematical point of view using IRT. In particular, we develop a standardised scale to measure usability in e-commerce websites. This study opens a new field of research in the ergonomics of interfaces with respect to the development of scales using IRT.

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Adaptive Evaluation of Portal Quality: An eGovernment Case

Magoutas

Mentzas

2009

2009 13th Panhellenic Conference on Informatics

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Dialogue-Based Design of Web Usability Questionnaires Using Ontologies

Cited by 4 publications

References 6 publications

Construct and Survey of the Dimensions used to Assess the Quality of Commercial Websites: A Systematic Review

Construct and Survey of the Dimensions used to Assess the Quality of Commercial Websites: A Systematic Review

Measuring web usability using item response theory: Principles, features and opportunities

Adaptive Evaluation of Portal Quality: An eGovernment Case

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