Construct and Survey of the Dimensions used to Assess the Quality of Commercial Websites: A Systematic Review

Abstract

Maintaining an attractive, easy-to-use website that stands out in the industry in which it operates is a premise for any business that intends to use the internet effectively. However, users to encounter many problems when interacting with websites, and this is because many organizations do not have a complete understanding of what a website really means to them. Although there is a lot of evidence in the form meta-analysis reviews related to website quality assessment, a systematic review of these meta-analyses is lacking in the literature. Our objective was to synthesize the existing literature to identify the main dimensions and analysis methods associated with website quality assessment. Following the recommendations PRISMA statement for systematic reviews, we reviewed relevant articles identified in the Web of Science and Scopus databases. A total of 38 original research articles related to website quality assessment were retrieved and selected for eligibility. The results present an overview of studies on website quality assessment, identifying the main criteria used for their assessment. Our review shows that there are more than a hundred dimensions used in studies to assess the quality of websites, however, these dimensions have similarities and therefore were grouped, providing a broad view of the most used dimensions.