Diagnóstico do serviço de abastecimento de água na percepção do usuário no município de Barcarena-Pará

Abstract

Este trabalho teve como objetivo diagnosticar o serviço de abastecimento de água do bairro Centro, no município de Barcarena-Pará, através da percepção do usuário. A metodologia utilizada foi à aplicação de questionários, os quais foram tratados através de método estatístico, sendo aplicados em 166 residências nos anos de 2013 e 2014. De acordo com os resultados verificou-se que grande parcela dos entrevistados (66%) não tem acesso ou não utiliza o serviço público de abastecimento de água, sendo os poços individuais a solução utilizada. A pesquisa revelou ainda que fatores como interrupção no fornecimento (69%) e deficiência na qualidade da água (90%), podem ser responsáveis pela busca de outras fontes de abastecimento. Na opinião dos usuários a água apresenta características indesejáveis como cor e sabor, fator este que faz com que o consumo de água envasada seja elevado no local, chegando a 58% das residências. Portanto, a metodologia de avaliação do sistema a partir da percepção do usuário, mostrou-se ferramenta importante para a gestão, planejamento e a credibilidade do sistema.

O serviço de abastecimento de água pela percepção do usuário:

“…Freitas et al ( 2009) pointed out, in the WSS in an Amazonian community, that the primary concern was the fact that many places in the city did not receive drinking water in their taps. For Barcarena -State of Pará, it was found that a large portion of respondents (66%) do not have access to or do not use the public WSS, with individual wells being the solution used (Gonçalves et al, 2015). Furthermore, with regard to water supply, it was found that only in 6% of the sampled residences there was no interruption in the water supply, while in the majority (60%) there was a periodic lack of water (Gonçalves et al, 2015).…”

“…For Barcarena -State of Pará, it was found that a large portion of respondents (66%) do not have access to or do not use the public WSS, with individual wells being the solution used (Gonçalves et al, 2015). Furthermore, with regard to water supply, it was found that only in 6% of the sampled residences there was no interruption in the water supply, while in the majority (60%) there was a periodic lack of water (Gonçalves et al, 2015). Still in State of Pará, when diagnosing the WSS in the urban area of Tucuruí, residents of the three neighborhoods reported that interruptions occur daily, with a frequency of 59.9% of responses (Silva & Silva, 2021).…”

“…In the opinion of users of the study by Gonçalves et al (2015), the water presented undesirable characteristics, such as color and flavor, a factor that caused the consumption of packaged water to be high in the location. However The perception of water quality is driven by several reasons, such as taste, odor and color, which are relatively associated with diseases, which may not be true (Silva et al, 2019).…”

“…Furthermore, users' attitudes, information and expectations are fundamental to ensuring sustainable management of water resources (Vargas & Paula, 2003). That being said, the perception, combined with the improvement actions carried out by those responsible, is essential to the management, planning and credibility of the water supply system (Gonçalves et al, 2015).…”

“…This type of methodology has already been used in many papers (Dietrich et al, 2014;Gonçalves et al, 2015;Lima et al, 2017;Maia et al, 2016;Menezes Filho & Rodrigues, 2017;Silva & Silva, 2021). Rodrigues et al (2012) indicate that the use of community perception can act as a tool to support environmental management, and support a participatory process for shared management between public authorities and society.…”