Diagnosis of quality management systems using data analytics – A case study in the manufacturing sector

Sanchez-Marquez, Rafael; Guillem, José Miguel Albarracín; Salort, Eduardo Vicens; Vivas, José Manuel Jabaloyes

doi:10.1016/j.compind.2019.103183

Cited by 26 publications

(13 citation statements)

References 28 publications

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“…It has many long-term benefits (Sanchez-Marquez et al, 2020) such as improved organizational performance (Androwis et al, 2018), increased competitiveness , customer satisfaction (Somasundarama et al, 2020), higher market share (Zhou and Li, 2020) and improved corporate image (Welikala and Sohal, 2008;Jaafreh and Al-abedallat, 2013). Levine and Toffel (2010) found that the mortality rate of organizations that have implemented QMS has been quite less.…”

Section: Quality Management Systemmentioning

confidence: 99%

A study of performance measures and quality management system in small and medium enterprises in India

Bagodi¹,

Venkatesh

Sinha

2020

BIJ

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PurposeThe paper aims to identify causality amongst small and medium enterprises' (SMEs') performance indicators, propose an integrated index of business performance and quality practices and investigate the effect of quality management system (QMS) on business performance.Design/methodology/approachThis study proposes a two-stage approach. In the first stage, the authors gathered responses with a questionnaire on variables affecting business performance and identified dimensions using exploratory and confirmatory factor analyses. Path analysis was carried out to identify causality between the dimensions. In the next stage, the validation of stage 1 findings was carried out to substantiate the proposition that QMS affects performance. Questionnaire survey and in-depth interviews were conducted during the second stage. The analysis was done following the case study protocol – within- and cross-case analysis and validated with supportive and conflicting literature.FindingsThe results show that the employee – dimension is crucial to process effectiveness, customer satisfaction and finances. Customer satisfaction results from employee satisfaction and processes. QMS impacts processes and employee performance, thus establishes the causality between business performance factors and QMS. QMS impacts finances in the short run but yields long-term benefits and is dependent on two factors – degree of knowledge of quality practices and its application in business.Originality/valueThis study reveals the performance dimensions of SMEs, their causality and the impact of QMS on performance. It suggests a shift from traditional approaches, correcting defects using statistical quality control approaches, to a sustainable growth path – a long-term approach. This study puts forward two associated indices – the business performance and the knowledge of quality practices and its application index.

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Section: Quality Management Systemmentioning

confidence: 99%

A study of performance measures and quality management system in small and medium enterprises in India

Bagodi¹,

Venkatesh

Sinha

2020

BIJ

View full text Add to dashboard Cite

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“…Luego, se implementó un sistema de ocho KPI's (promedio de artículos por pedido, valor promedio de pedido, porcentaje de costos variables, promedio de ventas por Key Account Manager (KAM), porcentaje de conversión, índice de fidelidad de los clientes, porcentaje de entregas fallidas y porcentaje de devolución de artículos); en base a todos ellos, se construyeron las fichas de indicadores. Se definió cada KPI de acuerdo al método analítico del alineamiento vs. viabilidad, método gráfico para evaluar la eficacia de las estrategias aplicadas y cuantificar la relación e impacto, priorizando y apuntando a lo esencial [16].…”

Section: Resultsunclassified

“…Los KPI's son los signos vitales de una empresa, que muestran su estado en tiempo real, esenciales para la mejora continua [15]. El BSC facilita la identificación y organización de los KPI's más idóneos, descartándose los que muestren un menor peso estratégico [16], permitiendo así una mejor respuesta frente a los problemas y planificación a futuro [15].…”

Section: Introductionunclassified

Balanced Scorecard como estrategia para el cumplimiento de KPI’s de un e-commerce peruano

Alarcón¹,

Chávez²,

Oblitas³

2020

Proceedings of the 18th LACCEI International Multi-Conference for Engineering, Education, and Technology: Engineering, Integrat

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The aim of this research was to determinate the Balanced Scorecard (BSC) impact on the fulfillment of the Key Performance Indicators (KPI's) of an e-commerce. Through the evaluation of the current status of the KPI's and the implementation of BSC. The techniques used were observation and documentary analysis. The data collection was carried out using the verification list as an instrument to examine the fulfillment status of KPI's. This technique mentioned above had the aim to achieve the strategy, it reaches a high performance and the organizational objectives measures by the KPI's. According to the results of the fulfillment of the KPI's, the impact of the use of BSC was significant due to p<0.05.

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“…Contrastingly, Quality assurance (QA) concentrates more on the pre-manufacturing phases, such as planning, design, prototyping, etc., to ensure the achievement of quality requirements for manufacturing products. The international standard ISO 9001:2015 describes the specific standards of the quality management system [21]. Many organizations have employed various methods and approaches to improve quality performance such as TQM, Lean Six-Sigma, Failure mode and effect analysis (FMEA), quality function deployment (QFD) and benchmarking [22].…”

Section: Quality 40mentioning

confidence: 99%

Study of Augmented Reality Based Manufacturing for Further Integration of Quality Control 4.0: A Systematic Literature Review

Albajez

Santolaria

et al. 2022

Applied Sciences

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Augmented Reality (AR) has gradually become a mainstream technology enabling Industry 4.0 and its maturity has also grown over time. AR has been applied to support different processes on the shop-floor level, such as assembly, maintenance, etc. As various processes in manufacturing require high quality and near-zero error rates to ensure the demands and safety of end-users, AR can also equip operators with immersive interfaces to enhance productivity, accuracy and autonomy in the quality sector. However, there is currently no systematic review paper about AR technology enhancing the quality sector. The purpose of this paper is to conduct a systematic literature review (SLR) to conclude about the emerging interest in using AR as an assisting technology for the quality sector in an industry 4.0 context. Five research questions (RQs), with a set of selection criteria, are predefined to support the objectives of this SLR. In addition, different research databases are used for the paper identification phase following the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) methodology to find the answers for the predefined RQs. It is found that, in spite of staying behind the assembly and maintenance sector in terms of AR-based solutions, there is a tendency towards interest in developing and implementing AR-assisted quality applications. There are three main categories of current AR-based solutions for quality sector, which are AR-based apps as a virtual Lean tool, AR-assisted metrology and AR-based solutions for in-line quality control. In this SLR, an AR architecture layer framework has been improved to classify articles into different layers which are finally integrated into a systematic design and development methodology for the development of long-term AR-based solutions for the quality sector in the future.

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Diagnosis of quality management systems using data analytics – A case study in the manufacturing sector

Cited by 26 publications

References 28 publications

A study of performance measures and quality management system in small and medium enterprises in India

A study of performance measures and quality management system in small and medium enterprises in India

Balanced Scorecard como estrategia para el cumplimiento de KPI’s de un e-commerce peruano

Study of Augmented Reality Based Manufacturing for Further Integration of Quality Control 4.0: A Systematic Literature Review

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