“Devils May Sit Here:” The Role of Enchantment in Institutional Maintenance

Siebert, Sabina; Wilson, Fiona; Hamilton, John R.

doi:10.5465/amj.2014.0487

Cited by 67 publications

(105 citation statements)

References 88 publications

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“…Nazi concentration camps have been viewed as settings where institutional work creating social oppression was undertaken (Marti and Fernandez, 2013). Institutional work maintaining professional occupations goes on in museums, law courts, restaurants, and hospitals through the everyday actions of curators (Blagoev, Felten, and Kahn, 2018), lawyers and advocates (McPherson and Sauder, 2013;Siebert, Wilson, and Hamilton, 2017), chefs (Gill and Burrow, 2018), and physicians and nurses (Reay, Golden-Biddle, and GermAnn, 2006;Kellogg, 2009;Wright, Zammuto, and Liesch, 2017). Place was not the focus in the aforementioned studies, but Lawrence and Dover (2015) have drawn attention to how place influences institutional work, showing how places serve as ''social enclosures'' that contain, ''signifiers'' that mediate, and ''practical objects'' that complicate institutional work.…”

Section: Maintaining Places Of Social Inclusionmentioning

confidence: 99%

Maintaining Places of Social Inclusion: Ebola and the Emergency Department

Wright

Meyer²,

Reay

et al. 2020

Administrative Science Quarterly

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We introduce the concept of places of social inclusion-institutions endowed by a society or a community with material resources, meaning, and values at geographic sites where citizens can access services for specific needs-as taken-for-granted, essential, and inherently precarious. Based on our study of an emergency department that was disrupted by the threat of the Ebola virus in 2014, we develop a process model to explain how a place of social inclusion can be maintained by custodians. We show how these custodians-in our fieldsite, doctors and nurses-experience and engage in institutional work to manage different levels of tension between the value of inclusion and the reality of finite resources, as well as tension between inclusion and the desire for safety. We also demonstrate how the interplay of custodians' emotions is integral to maintaining the place of social inclusion. The primary contribution of our study is to shine light on places of social inclusion as important institutions in democratic society. We also reveal the theoretical and practical importance of places as institutions, deepen understanding of custodians and custodianship as a form of institutional work, and offer new insight into the dynamic processes that connect emotions and institutional work.In most Western societies, the democratic state establishes and funds particular places that play a special role in meeting citizens' needs and that contribute to the functioning of societies and communities. For example, citizens can freely access public emergency departments for medical care, public schools for education, public libraries and museums for information and culture, public

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Section: Maintaining Places Of Social Inclusionmentioning

confidence: 99%

Maintaining Places of Social Inclusion: Ebola and the Emergency Department

Wright

Meyer²,

Reay

et al. 2020

Administrative Science Quarterly

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“…Empirical evidence about the potential positive and negative effects of co-creation, in terms of individual, organizational and societal value, should give us a more nuanced understanding of the co-paradigm and its practical implications for public administration. We contend that this lack of systematic knowledge represents a stage in our enchantment (Jenkins 2000;Siebert, Wilson, and Hamilton 2017) with the co-paradigm, and at the same time an impetus for disenchantment (Weber 2005).…”

Section: Co-productionmentioning

confidence: 99%

“…The normative assumption behind the magic nature of co-creation is that the outcome of (public) services co-created by users and professionals ought to be 'better services'. But are they, necessarily, or have we been 'enchanted' (Siebert, Wilson, and Hamilton 2017) by their intuitive appeal? In this editorial, we call for constructive disenchantment with the magic that surrounds co-design, co-production and value co-creation in public services.…”

Section: Introductionmentioning

confidence: 99%

Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services

Dudau

Glennon

Verschuere

2019

Public Management Review

151

152

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“…Scholars have also shown how the Scottish Legal System reproduced the status quo from emplacement, enchantment, and enacting space (Siebert et al, 2017), and demonstrated how the three types of spaces played a historical role in transforming an all-women's college into a co-ed institution (Liu and Grey, 2018) and in negotiating gendered representations of space (Tyler and Cohen, 2010). Even though these studies embrace Lefebvre's (1991) triad, researchers typically focus on macro organizational levels.…”

Section: Developing a Tension-based Approach To The Study Of Workpacesmentioning

confidence: 99%

The dialectics of spatial performances: The interplay of tensions in activity-based organizing

Sivunen

Putnam

2019

Human Relations

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Navigating organizational workspace is often plagued with tensions that emerge from the interplay of intended designs with organizational activities and lived experiences. These tensions are evident in research findings, such as inconsistencies in the ways that employees react to new workplace designs. They call on scholars to rethink organizational space, not as a concrete, static, or ready-made ‘thing’, but as a set of ongoing performances that enact particular practices, clashes among opposites, and organizational tensions. Based on research in a Nordic company, this study reveals how tensions and responses to them in an activity-based office generate creative alternatives that enhance participation and navigate passages between order and disorder. Contrary to the presumption that tensions need to be resolved, this study suggests that embracing them through managing the fluidity and flux of space gives rise to adaptability. Thus, in orchestrating workspace changes, it calls on organizational members to attend to mobility, constellations of objects and materiality, and temporal boundaries in navigating space rather than focusing on fixtures and designs.

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“Devils May Sit Here:” The Role of Enchantment in Institutional Maintenance

Abstract: Abstract

Cited by 67 publications

References 88 publications

Maintaining Places of Social Inclusion: Ebola and the Emergency Department

Maintaining Places of Social Inclusion: Ebola and the Emergency Department

Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services

The dialectics of spatial performances: The interplay of tensions in activity-based organizing

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