Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services

Dudau, Adina; Glennon, R; Verschuere, Bram

doi:10.1080/14719037.2019.1653604

Cited by 150 publications

(174 citation statements)

References 61 publications

(68 reference statements)

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“…This paper responds to calls for studies on co-destruction of service failure in the public service literature [6,7,15,18,20] when dealing with vulnerable, hard-to-reach communities. In particular, it has aimed to clarify the unrealistic optimistic view of co-production and encourage new opportunities for its reenchantment.…”

Section: Resultsmentioning

confidence: 86%

“…Indeed, recent studies have suggested co-production as a means to increase users' satisfaction with and trust in service providers [2], enhance innovation [3], and improve the effectiveness and e ciency of products and services [4,5]. However, its fame has increased to such an extent that the co-production concept has 'enchanted' its audience [6]; it seems to have become a magic solution for both public and private challenges [7]. But this optimistic view of public engagement is unrealistic [8].…”

Section: Introductionmentioning

confidence: 99%

“…On the one hand, organizations may succeed in preventing or limiting negative actions due to the interactions among actors. On the other hand, scholars may be able to analyse co-production and its effects critically, opening the way to a conscious re-enchantment of this magic concept [7].…”

Section: Introductionmentioning

confidence: 99%

“…By investigating this eld, this paper responds to calls for studies on potential dysfunctional aspects of co-production in the public service literature [6,7,14,20,25] and opens for future studies.…”

Section: Introductionmentioning

confidence: 99%

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The Potential Pitfalls of Co-production: An Overview on the Co-design of Public Services with and for Family Caregivers Living in Rural and Remote Area

Gheduzzi

Masella

Morelli

et al. 2020

Preprint

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Background: Co-production has been widely recognized as a plausible solution to reduce users’ dissatisfactions, service providers’ inefficacy and to diminish conflicts in relations between users and providers. However, this enhancement of co-production has started to be query: co-production is not always a panacea and its effects may not be always fruitful. To understand and prevent unsuccessful users and providers’ collaboration, the recent literature has stated to focus on the causes of co-destruction. This paper investigates the possible factors that may facilitate the shifting of a co-production process applied to family caregivers of older patients living in rural and remote area, into a co-destruction process by looking at the whole service network. Methods: To investigate this open topic, we performed a single case study by looking at a longitudinal project (Place4Carers) that aimed at co-producing a new public service with and for family caregivers of older patients living in rural and remote area. We organised collaborative workshops and semi-structured interviews to collect the perspectives of family caregivers and service providers on the co-production process. As part of the research team that participated at the co-production process, the authors joined the reflections with a reflexive approach. Results: Results confirmed the occurrence of some causes of co-destruction suggested by Jarvi’s model during the co-production process: insufficient level of trust, mistakes, inability to change from caregivers and inability to serve from providers. Moreover, they identified the difficulty of creating a cohesive partnership between research members as a possible pitfall of co-production. However, all these causes did not imply an inevitable process of co-destruction. Conclusions: Our article suggests that pitfalls identified by Jarvi and the cultural differences within research members can actually influence co-production but do not inevitably lead to co-destruction. Moreover, we argued that co-creation and co-destruction processes might coexist. The role of researchers and service providers is to prevent and recover from co-destruction effects. To this ends, conviviality could be a powerful tool to avoid lack of trust and create a successful co-production.Plain English SummaryCo-production, defined as ‘the provision of services through regular, long-term relationships between professionalized service providers and service users or other members of the community, where all parties make substantial resource contributions’[1], has been widely recognized as a plausible solution to reduce users’ dissatisfaction, providers’ service inefficacy and to diminish conflicts in relations between users and providers. However, the effectiveness of co-production has started to be queried. This paper investigated the possible factors that may facilitate the shifting of a co-production process into a co-destruction process by looking at all the actors of the service network. To this end, we performed a single case study by investigating the co-production of new public service with family caregivers of elderly people living in rural and remote area, a local home care agency and researchers. Participants were interviewed about pro and cons of the co-production process. The results highlighted that the effectiveness of co-production was limited by some pitfalls: insufficient level of trust, mistakes, inability to change and inability to serve. Moreover, a difficulty of creating a cohesive partnership between research members has been highlighted as a challenging factor in the co-production process. However, all these factors did not imply an inevitable process of co-destruction. Indeed, the process of co-production resulted to have both pitfalls and benefits. Therefore, researchers and service providers should facilitate the shifting from negative toward positive effects of co-production. To this ends, conviviality could be a powerful tool to avoid lack of trust and create a successful co-production.

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Section: Resultsmentioning

confidence: 86%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

The Potential Pitfalls of Co-production: An Overview on the Co-design of Public Services with and for Family Caregivers Living in Rural and Remote Area

Gheduzzi

Masella

Morelli

et al. 2020

Preprint

View full text Add to dashboard Cite

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“…The co-paradigm requires a significant amount of interaction between public-sector employees and service users (Dudau, Glennon, and Verschuere 2019). In Israel too, Beeri and Zaidan (2020) and Rahat and Hazan (2011) found that the initiation and success of local reforms are related to and depend on public support.…”

Section: The Co-production Of Valuementioning

confidence: 99%

Lack of reform in Israeli local government and its impact on modern developments in public management

Beeri

2020

Public Management Review

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Lack of reform or the slow pace of reform in public management is an issue that plagues Israel, particularly in local government (Beeri & Razin, 2015; Levi et al., 2020; Razin & Lindsey, 2017). Based on the assumption that public reform, meaning changes to the structures and processes of public organizations designed to improve their performance (Pollitt & Bouckaert, 2017), is a feature of modern governance, studies investigating lack of reform have suggested it as evidence of non-governability, lack of management, lack of leadership and even public anarchy (e.g., Jeffery, 2008; Rahat & Hazan, 2011). However, its wide-ranging and theoretical influence has not yet been examined in depth, its connections to recent trends in public management have yet to be clarified, and its ramifications for the management of Israeli local municipalities are unclear. Thus, I explore the theoretical and practical interactions between the attributes and circumstances of the lack of reform of local government in Israel-especially in its management. I also examine how recent global trends such as the co-production of value and the coronavirus outbreak may postpone or accelerate such reform. KEYWORDS Lack of reform; Israeli local government; co-production of value; coronavirus outbreak; non-reform policy The relationship between the central and local governments in Israel Israel is a unitary state. Traditionally, public services have been very centralized. Local authorities do have the responsibility for providing municipal services. However, the power and strategic authority given to them are not commensurate with this level of responsibility (

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Leading for social change: Waste management in the place of social (ir)responsibility

Esposito

Ricci

Sancino

2020

Corp Soc Responsibility Env

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What leadership practices can be enacted in contexts of public values failure and with low social capital to enact positive social change? This article studies public management and leadership dynamics in the “Land of Fires” (Italy), a place where waste management has historically been affected by mafia infiltration. Our research is based on a multi‐site single case study strategy with qualitative data obtained from semi‐structured interviews with several key stakeholders, including public and business managers, civil society leaders, local journalists, local politicians, regional and national politicians, and citizens in their role as co‐producers of public services. From a theoretical point of view, our findings contribute to the literature on both place leadership and collaborative governance. From a practical point of view, we shed light on the importance of four interrelated leadership practices to be enacted by public managers and civic leaders to promote positive social change: (a) to recognize and call into existence different publics; (b) to mobilize political leadership; (c) to obtain media salience; and (d) to develop institutional opportunities for enabling agonistic civic capacity.

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Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services

Cited by 150 publications

References 61 publications

The Potential Pitfalls of Co-production: An Overview on the Co-design of Public Services with and for Family Caregivers Living in Rural and Remote Area

The Potential Pitfalls of Co-production: An Overview on the Co-design of Public Services with and for Family Caregivers Living in Rural and Remote Area

Lack of reform in Israeli local government and its impact on modern developments in public management

Leading for social change: Waste management in the place of social (ir)responsibility

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