Development Strategy for a Quality Management System of Gayo Coffee Agro-Industry Using Soft Systems Methodology

Abstract

The potential of Gayo coffee production in Aceh Province, Indonesia, has not been thoroughly well optimized, especially the low quality of coffee products and an inadequate quality management. Resulting in a demand of a holistic mapping problem system to elaborate the problem and discover the root and the most suitable solution. This article explains the development strategy for quality management system of Gayo coffee agro-industry using Soft Systems Methodology (SSM) approach. The SSM approach is able to provide solutions for unstructured problems. In this case, it is recommended to initiate an improvement from the farmers and exporters regarding the planning, controlling, and improving the quality under a control of local government, research institutions, and universities. Building a union and tools for the quality observation, control, and improvement is highly needed with a continuous process to achieve a sustainable improvement.

Formulation for Development of Low- Cost Silvicultural Model for Production Forest in Aceh Province, Indonesia

“…There are seven steps done in the modeling using SSM (Fig. 2) (Checkland and Poulter, 2010;Darmanto, 2014;Batubara, 2016;Fadhil et al, 2017;Fadhil et al, 2018;Fakhrurrazi, 2018), which are: 1. Studying factual and actual problems of IUPHHK Peusangan potential area, either the area around the forest or forest potential on the area of Peusangan production forest, by collecting a number of actual information regarding the implementation of production forest management.…”

“…This method has been used as one of the strategies in solving various managerial problems that grow from the human activity system (Bergvall-Kareborn, 2002;Martin, 2008;Fadhil et al, 2017). Soft system methodology has been widely used to solve several problems that grow in the community in many fields of the problem (Fadhil et al, 2018).…”

Drying and sortation to improve green beans and cup quality of Wamena coffee

“…In the previous study, the high physical contamination is caused by traditional drying techniques. Coffee beans are contaminated with rocks, gravels, dirt, and branches, resulting from the beans are placed on the floor or soil [18]. Higher risk to other contaminants such as ochratoxin A occurs in a longer period of drying time [19].…”

Improving the Capability of Fish Processing Innovation Through Innovation System Strengthening

“…SSM makes a clear distinction between a messy and complicated 'real world' part which is the subject of several forms of inquiry, and a conceptual reference model, which is used to compile the inquiry (Wilson dan Haperen, 2009). Some studies using Soft System Methodology (SSM) include Liu (2012) who uses SSM to identify and analyze stakeholders from an organization at various levels (Liu, 2012), Fadhil et al (2018) who developed a quality management system strategy using SSM, Sgourou et al (2012) use SSM to evaluate occupational health and safety performance (K3) and support decision making for safety improvement programs. Soetara et al (2018) use SSM to design conceptual models from Lean Mannufacturing, Zarei et al (2014) use SSM to describe the marketing and advertising industry in Iran, Sadri and Sadri (2014) use SSM to understand the process of implementing social responsibility from companies.…”