Development of a Toolkit to support sustainable culture change in residential aged care

Abstract

Objective This study aimed to develop and evaluate a Toolkit to support implementation of the Towards Organisational Culture Change (TOrCCh) intervention, with minimal external facilitation, in aged care facilities, to implement long‐lasting organisational change. Methods Eight residential aged care facilities across two Australian states participated. A Toolkit was drafted iteratively, engaging staff from participating sites and a reference group. Participating facilities undertook two change projects utilising the Toolkit. Qualitative data were collected from site project sponsors, work teams and other care staff, and analysed thematically. Results The intervention was perceived to provide a generic approach that could be applied to solve agreed challenges in the workplace generating useful outcomes including staff development, increased communication, teamwork and leadership. The role of a project sponsor, and organisational support, was perceived as important for sustainability. Conclusion Aged care facility staff teams report they can work together effectively for sustainable improvements when provided with a Toolkit.

Organizational Culture and Teamwork: A Bibliometric Perspective on Public and Private Organizations

“…One notable term is the safety attitude questionnaire and survey, which focuses on the application of validated scales to obtain accurate information about the attitudes and behaviors of organization members. For example, a survey conducted among pharmacy personnel in Saudi Arabia revealed that the organizational culture fell below the standard [81]. This highlights the significance of assessing and addressing organizational culture for ensuring safety and improving performance.…”