“…When multiple nursing home residents die in a short period of time, some health care assistants have suggested that nursing home managers and administrators fail to understand their needs and support them emotionally (McDonnell et al, ; Potter et al, ). Many have described a desire for more emotional support from management and administrators (Curry et al, ; Kortes‐Miller, Habjan, Kelley, & Fortier, ; McDonnell et al, ; Potter et al, ). Second, many health care assistants have expressed a desire to work in environments that support the work of caring for seniors living with life‐limiting illness rather than in environments where the care is jeopardized by heavy workloads combined with time constraints (Dobie, Plumb, & Shepherd, ; Hockley, ; Long, ; McDonnell et al, ; Potter et al, ).…”