Development and validation of computer induced distress and factors influencing technostress among ICT users

Abstract

The increased use of information computer technology (ICT) across the Nigerian workplace have engendered the high incident of Techno stress or Computer Induced Distress (CID) in the work space. However, proper conceptualization and measurement of this phenomenon have not been done in the Nigerian context based on the review literature. This study develops and investigate the incidence of CID, and influence of expertise and education on CID among ICT users in organisations. The study is a cross sectional survey research design. Three hundred and ninty-eighty (398) employees working in ICT related activities were selected from private and public organisations in Lagos metropolis. Results revealed a reliability and validity coefficients (Cronbach alpha. 0.91). Factorial validity yielded three factors; psychological, depression, and physiological strain dimensions. Psychological, depression, and physiological dimensions converged with CID and discriminated by level of computer related skills. CID was associated with use of lower order computers, and non-provision of ergonomic comfortable work station. There was significant effect of level of ICT skills on CID. Provision of conducive and comfortable work environment as preventive measure in reducing technostress was advised.

Technostress in a hostile world: older internet users before and during the COVID-19 pandemic

“…In contrast to the background characteristics, the associations found between internet use patterns and technostress resemble the findings of studies exploring antecedents of technostress among younger users (e.g. Ishola et al, 2019;Tarafdar et al, 2011). Higher levels of technostress associated with less internet experience, less frequent use during a typical week and smaller use repertoire, possibly indicating lower computer efficacy and less confidence.…”

“…Individual characteristics include sociodemographic background and technology-related factors such as use patterns and digital skills. Studies generally demonstrate that higher levels of technostress associate with the male gender (De Giovanni & Catania, 2018;Ragu-Nathan et al, 2008), lower education (Ragu-Nathan et al, 2008), lower income (S¸ahin & C¸oklar, 2009) and being employed (De Giovanni & Catania, 2018), as well as less experience using computers and lower computer efficacy and confidence (Ishola, Obasi, & Oluwole, 2019;Ragu-Nathan et al, 2008;Tarafdar, Tu, Ragu-Nathan, & Ragu-Nathan, 2011).…”

Techno-distress and parental burnout: The impact of home facilitating conditions and the system quality

“…These stressors can be classified into individual characteristics, characteristics of the organizational environment, and technological characteristics (Kotek & Vranjes, 2022 ). Individual characteristics include age (Hauk et al, 2019 ; Nimrod, 2022 ), gender (De Giovanni & Catania, 2018 ; Marchiori et al, 2019 ; Ragu-Nathan et al, 2008 ), income level (Şahin & Çoklar, 2009 ), educational level (Ragu-Nathan et al, 2008 ; Shu et al, 2011 ), and ICT-related factors (Ishola et al, 2019 ; Tarafdar et al, 2011 ). Characteristics of the organizational environment include aspects related to the tasks to be performed (Leung & Zhang, 2017 ; Molino et al, 2020 ), the support mechanisms provided by the organization (Li & Wang, 2021 ), and the culture of the organization (Spagnoli et al, 2020 ).…”

Developing of The Web Sharing as a Media of Cathartic Stress for Students in School: an Initial Assessments by Prospective Users

“…Stress often experienced by students is related to as academic stress (Taufik et al, 2013). Academic stress is clearer in high school students because it is often confronting higher academic expectations (Azmy et al, 2017;Barseli et al, 2018;Ishola et al, 2019;Rahmadani, 2014). One illustration of an academic resource for high school students is preparing for a National Selection for both a Private and Public College; where students have high expectations for entrance a prestige college (Kinantie, 2012;Wardana & Dinata, 2016).…”