Development and Implementation of a Maturity Model for Professionalising Maintenance Management

Mehairjan, Ravish Preshant Yashraj; Hattem, M van; Djairam, D.; Smit, J.J.

doi:10.1007/978-3-319-27064-7_40

Cited by 8 publications

(7 citation statements)

References 3 publications

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“…Maturity models are popular in both academic and industrial environments and have long been used to assess current maintenance practices (see, e.g. Antil, 1991;Chemweno et al, 2015;Mehairjan et al, 2016;Oliveira and Lopes, 2019). Maturity models have also been developed to, more specifically, assess maintenance organizations in the digitalized context.…”

Section: Maintenance In Digitalized Manufacturingmentioning

confidence: 99%

A strategy development process for Smart Maintenance implementation

Lundgren

Bokrantz

Skoogh

2021

JMTM

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PurposeTechnological advancements are reshaping the manufacturing industry toward digitalized manufacturing. Despite the importance of top-class maintenance in such systems, many industrial companies lack a clear strategy for maintenance in digitalized manufacturing. The purpose of this paper is to facilitate the implementation of maintenance in digitalized manufacturing by proposing a strategy development process for the Smart Maintenance concept.Design/methodology/approachThis study is designed as a multiple-case study, where the strategy development in three industrial cases is analyzed. Several methods were used to collect data on the case companies' development of smart maintenance strategies. The data were analyzed with an inductive approach.FindingsA process of strategy development for smart maintenance is proposed, including six steps: benchmarking, setting clear goals, setting strategic priority, planning key activities, elevating implementation and follow-up.Practical implicationsThe proposed process provides industry practitioners with a step-by-step guide for the development of a clear smart maintenance strategy, based on the current state of their maintenance organization. This creates employee engagement and is a new way of developing maintenance strategies.Originality/valueMaintenance strategies are traditionally regarded as a selection of corrective/reactive and preventive maintenance actions using a top-down approach. By contrast, the proposed process is starting from the current state of the maintenance organization and allows a mixture of top-down and bottom-up approaches, supporting organizational development. This is a rare perspective of maintenance strategies and will make maintenance organizations ready for the demands of digitalized manufacturing.

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Section: Maintenance In Digitalized Manufacturingmentioning

confidence: 99%

A strategy development process for Smart Maintenance implementation

Lundgren

Bokrantz

Skoogh

2021

JMTM

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“…Some models are applied in a wide range of organizational contexts and industries, such as the framework proposed by Campbell and Reyes Picknell (2016), and the maturity frameworks of the Publicly Available Specification (PAS) 55:2008(British Standards Institution 2008 and the Institute of Asset Management (Institute of Asset Management 2016). Other frameworks have been developed for specific industries, such as offshore oil and gas exploration (Energy Institute 2007), manufacturing (Schuh et al 2010;Macchi and Fumagalli 2013;Oliveira and Lopes 2019), air traffic control (Kundler 2012;ISO 2003ISO , 2004aISO , b, c, 2006, hospitals (Ali and Mohamad 2009), electricity and gas infrastructure (Mehairjan et al 2016), and road and water infrastructure (Volker et al 2013). An overview of the maturity models is given in Table 1.…”

Section: Literature Reviewmentioning

confidence: 99%

“…The second observation with respect to the existing literature is that maturity models can serve different purposes. Some of the reviewed models were developed and used as part of a large-scale organizational change initiative in nationwide operating asset owners (e.g., Volker et al 2013;Mehairjan et al 2016). Others were built and used to evaluate and compare the performance of license holders (e.g., Kundler 2012;Ali and Mohamad 2009).…”

Section: Literature Reviewmentioning

confidence: 99%

Identifying Maturity Dimensions for Smart Maintenance Management of Constructed Assets: A Multiple Case Study

Johannes

Voordijk

Adriaanse

et al. 2021

J. Constr. Eng. Manage.

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While smart maintenance is gaining popularity in professional engineering and construction management practice, little is known about the dimensions of its maturity. It is assumed that the complex networked environment of maintenance and the rise of data-driven methodologies require a different perspective on maintenance. This paper identifies maturity dimensions for smart maintenance of constructed assets that can be measured. A research design based on two opposite cases is used and data from multiple sources is collected in four embedded case studies in corporate facility management organizations. Through coding data in several cross-case analyses, a maturity framework is designed that is validated through expert consultation. The proposed smart maintenance maturity framework includes technological dimensions (e.g., tracking and tracing) as well as behavioral dimensions (e.g., culture). It presents a new and encompassing theoretical perspective on client leadership in digital construction, integrating innovation in both construction and maintenance supply networks.

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“…Recently, some models based on continuous improvement, such as maturity models, are developed in a scope of a holistic view with consideration of mixing strategies from various departments that influence maintenance management (Mehairjan et al , 2016). Some authors developed maturity models under a framework called “house of maintenance,” which are easy to communicate and understand by management and shop floor workers (Barberá et al , 2012; Schuh et al , 2010).…”

Section: Introductionmentioning

confidence: 99%

A mixed methods research toward a framework of a maintenance management model

Naji

Oumami

Bouksour

et al. 2019

JQME

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Purpose The purpose of this paper is to provide a picture of the maintenance management status in a sample of Moroccan industries through highlighting the most impacting factors. A preliminary framework of a maintenance management model is proposed on the basis of the study findings. Design/methodology/approach A mixed methods research (MMR), including qualitative and quantitative independent studies, was conducted in a sample of Moroccan industries. The process of collecting data involved submission of questionnaires to industrial managers and on-site visits. Analyzing case studies and correlations between maintenance factors were used to define the status of maintenance management. The preliminary framework of a maintenance management model was presented through a basic graph. Findings The surveyed companies have three levels of maintenance management: inner, medium and good. The most impacting maintenance factors include the top management policy and maintenance department approach. Most of the companies surveyed do not have an overall maintenance model, as most of decisions are based on random factors rather than the data analysis approach. The preliminary framework of maintenance management model involves the main factors with recommendations to improve maintenance management performance. Research limitations/implications The sample in this study is limited to seven companies in the qualitative study and thirty-one companies in the quantitative study. The informants are the industrial managers of those companies. In order to apply this maintenance model in industry, an advanced version of this model is to be developed through providing key performance indicators (KPI) and an implementation process for each factor, including other participants in the companies from top management and operational levels. Practical implications The study may contribute to assess maintenance management and to develop a framework of maintenance management models in industries, especially when no previous basic study was conducted in a specific context. Originality/value The original contribution of this paper is using MMR to develop a preliminary framework of a maintenance management model. This methodology aims to narrow the gap between academic studies and maintenance management in industries.

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Development and Implementation of a Maturity Model for Professionalising Maintenance Management

Cited by 8 publications

References 3 publications

A strategy development process for Smart Maintenance implementation

A strategy development process for Smart Maintenance implementation

Identifying Maturity Dimensions for Smart Maintenance Management of Constructed Assets: A Multiple Case Study

A mixed methods research toward a framework of a maintenance management model

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