Development and evaluation of a checklist assessing communication skills of oncologists: the COM‐ON‐Checklist

Stubenrauch, Sara; Schneid, Eva-Maria; Wünsch, Alexander; Helmes, Almut; Bertz, Hartmut; Fritzsche, Kurt; Wirsching, Michael; Gölz, Tanja

doi:10.1111/j.1365-2753.2010.01556.x

Cited by 13 publications

(18 citation statements)

References 20 publications

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“…Another potential limitation was our use of a self-developed checklist [34]. Although the raters were rigorously trained to maximize internal reliability, we cannot attest to the external reliability or validity of the checklist.…”

Section: Discussionmentioning

confidence: 99%

“…Two weeks following the CST participants’ completion of the one-on-one coaching sessions, the second set of discussion sessions were held. Two discussion sessions were rated for each participant at each time point with a developed checklist [34]. …”

Section: Methodsmentioning

confidence: 99%

“…The previously developed COM-ON-Checklist used by the raters [34] included 20 items with sub-groups related to the content of the RCT discussions and participants’ general communication skills, with a single item providing a global assessment of participants’ communication competency. Nineteen items, scored on a 5-point scale, were included in the main analysis.…”

Section: Methodsmentioning

confidence: 99%

“…All of the raters had a theoretical background related to the checklist and knowledge of the risks of bias in rating procedures. In an iterative process, the training of the raters was continued until a satisfactory interclass coefficient (ICC) was achieved (ICC = .70 for content-specific items, ICC = .80 for general communication skills, and ICC = .50 for the global assessment of communication competency) [34]. …”

Section: Methodsmentioning

confidence: 99%

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Effect of individualized communication skills training on physicians’ discussion of clinical trials in oncology: results from a randomized controlled trial

et al. 2017

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BackgroundDiscussing randomized clinical trials (RCTs) with cancer patients is one of the most challenging communication tasks a physician faces. Only two prior Communication Skills Trainings (CSTs) focused on RCTs in oncology have been reported. Their results demonstrated the need for further improvement. We developed and evaluated an enhanced, individually-tailored CST focused on improving physicians’ communication during discussions of RCTs.MethodsThe CST focused on personal learning goals derived from video pre-assessment that were addressed in a 1.5-day group workshop and one-on-one coaching sessions. Forty physicians were recruited and randomly assigned to intervention and control groups. Video-recorded standardized consultations with actor-patients were utilized. As a primary outcome (1), training success was evaluated by blinded raters using a previously developed checklist. Change in checklist items was evaluated between pre- and post-training assessment and compared against control group results. As a secondary outcome (2), the physicians’ feeling of confidence was assessed by a questionnaire.Results(1) Significant improvements in the intervention group were observed for the score on all items (p = 0.03), for the subgroup of content-specific items (p = 0.02), and for the global rating of communication competence (p = 0.04). The improvement observed for the subgroup of general communication skill items did not achieve significance (p = 0.20). (2) The feeling of confidence improved in nine out of ten domains.ConclusionWhile the individually-tailored CST program significantly improved the physicians’ discussions of RCTs, specifically related to discussion content, what remains unknown is the influence of such programs in practice on participant recruitment rates.The study was registered retrospectively in 2010/07/22 under DRKS-ID: DRKS00000492.Electronic supplementary materialThe online version of this article (doi:10.1186/s12885-017-3238-0) contains supplementary material, which is available to authorized users.

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Section: Discussionmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

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Effect of individualized communication skills training on physicians’ discussion of clinical trials in oncology: results from a randomized controlled trial

et al. 2017

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“…The development process for the FrOCK assessment instrument began with a review of existing instruments that are used for the assessment of communication skills [4,[15][16][17][18][19][20][21][22][23]. To find such instruments, we searched Pubmed using the keywords ''checklist'', ''communication'', ''medical education'', and ''assessment'' (81 hits), and searched German speaking databases and journals.…”

Section: Instrument Developmentmentioning

confidence: 99%

Development and validation of the “FrOCK”: Frankfurt Observer Communication Checklist

Sennekamp

Gilbert

Gerlach

et al. 2012

Zeitschrift für Evidenz, Fortbildung und Qualität im Gesundheit

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Communication skills training for healthcare professionals working with people who have cancer

Moore

Rivera

Bravo-Soto

et al. 2013

Cochrane Database of Systematic Reviews

239

149

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Various CST courses appear to be effective in improving some types of HCP communication skills related to information gathering and supportive skills. We were unable to determine whether the effects of CST are sustained over time, whether consolidation sessions are necessary, and which types of CST programs are most likely to work. We found no evidence to support a beneficial effect of CST on HCP 'burnout', patients' mental or physical health, and patient satisfaction.

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Development and evaluation of a checklist assessing communication skills of oncologists: the COM‐ON‐Checklist

Cited by 13 publications

References 20 publications

Effect of individualized communication skills training on physicians’ discussion of clinical trials in oncology: results from a randomized controlled trial

Effect of individualized communication skills training on physicians’ discussion of clinical trials in oncology: results from a randomized controlled trial

Development and validation of the “FrOCK”: Frankfurt Observer Communication Checklist

Communication skills training for healthcare professionals working with people who have cancer

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