1992
DOI: 10.1108/01435129210016618
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Developing Marketing Strategy in the Not‐for‐profit Sector

Abstract: Examines the role of strategic marketing in public sector services. Looks at the strategic marketing planning process and identifies the barriers which hinder the utilization of synoptic marketing planning in library services. Concludes by putting forward an incremental model of marketing planning which it proposes is more applicable to this sector.

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Cited by 24 publications
(14 citation statements)
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“…Employees who have regular contact with customers are to be reminded to make time to listen to customers. It is very easy for salespeople to assume that they know what their customers want, and to forget to ask them about their expectations from time to time (Smith & Saker, 1992). In the same direction, organizations should educate their employees to empathize with customers.…”
Section: Market Orientation and Consumer Satisfactionmentioning
confidence: 99%
“…Employees who have regular contact with customers are to be reminded to make time to listen to customers. It is very easy for salespeople to assume that they know what their customers want, and to forget to ask them about their expectations from time to time (Smith & Saker, 1992). In the same direction, organizations should educate their employees to empathize with customers.…”
Section: Market Orientation and Consumer Satisfactionmentioning
confidence: 99%
“…Bereits Ende der 1960er Jahre wurde das Marketingkonzept erstmals auf NonprofitEinrichtungen übertragen und in der Folge weiterentwickelt (vgl. Kotler & Levy 1969, Smith & Saker 1992, Andreasen & Kotler 2003. Inzwischen gibt es spezifische Marketingadaptionen für den Kulturbereich allgemein (vgl.…”
Section: Wirtschaftlichkeit Und Marketingunclassified
“…As propostas apresentadas por Rowley (1984), Smith & Saker (1992) Leisner (1988), Warnken (1986), Weingand (1986e 1987, Montouri (1988), Lindquist (1993) e Powers (1995 apresentaram suas próprias propostas para acrescentar Ps.…”
Section: Qual a Concepção Mais Freqüente Entre Os Fundamentos Das Prounclassified