Developing and validating an instrument for measuring user-perceived web quality

Aladwani, Adel M.; Palvia, Prashant

doi:10.1016/s0378-7206(01)00113-6

Cited by 889 publications

(629 citation statements)

References 27 publications

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“…Online retailers with experience have realized that the key determinants of success or failure are not merely website design but also website service quality (Zhou et al 2009, Bai et al 2008, Aladwani and Palvia 2002, Shin et al 2013). Aladwani and Palvia (2002, p. 469) have defined website quality as "users' evaluations of a website's features meeting users' needs and reflecting overall experience of website."…”

Section: Website Service Qualitymentioning

confidence: 99%

Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case

2017

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Abstract. The purpose of this research is to develop a research model to understand the important dimensions of website service quality and its influence on repurchase intention. The study also analyzes the mediating effect of customer satisfaction on repurchase intention. The results of empirical analysis confirmed that website quality can be conceptualized as a composite of navigation, ease of understanding, information usefulness, website design, ease of use, security and privacy, ease of ordering, and customization. Second, website quality positively affects repurchase intention and customer satisfaction. Third, website service quality can affect repurchase intention by enhancing mediators like customer satisfaction, as it has full mediating effect on repurchase intention. This study has developed the instrument dimensions of website service quality in online shopping context. The study has also refined the scale of repurchase intention by including "cash-on-delivery" (COD) mode of payment as a new dimension to inculcate confidence for online shopping in emerging economies. Supplemental Material:The online appendix is available at https://doi

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Section: Website Service Qualitymentioning

confidence: 99%

Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case

2017

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“…6, No. 4, April 2016 282 In the correlation matrix methods, this research examines convergent validity by determining whether relationships between scales of the same factor are higher than zero and large enough to execute discriminant validity analysis [23]. We also examine discriminant validity by counting the number of times that an item had a higher correlation with items of other factors than with those of its own factor [19].…”

Section: Construct Validitymentioning

confidence: 99%

Measurement of Firm IT Capability to Efficiently Perform Business Tasks in an IT Environment

Yoon¹

2016

IJIET

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Abstract-In an IT environment, enterprises have applied IT to their management and business activities. It is very important that a firm efficiently apply IT to its management activities and to improve the performance of tasks. The measurement and management for a firm IT capability need to improve the management and business performance in an IT environment. Perceived measures are necessary for a firm to gauge its IT capability, for it to manage and improve its IT capability. The first measurement items were developed from the research of previous literature and expert reviews. The 16-item scale was extracted by the validity and reliability analysis from the first generated measurement items. The developed tool can be utilized for efficiently measuring a firm IT capability in terms of a comprehensive IT capability.Index Terms-Information technology (IT), firm it capability, measurement factor and item, measurement tool. I. INTRODUCTIONNowadays, enterprises are performing their management activities and business tasks in an IT environment. Most firms are applying IT (Information Technology) to the management and business activities for improving their business performance. They cannot efficiently perform the demands of global market without efficiently applying IT to their businesses. Enterprises have built information systems to raise business task performance and improve competitiveness [1]-[3]. IT is an important way to improve and preserve a firm's task performance in the ever-changing business environment [4]. In this environment, it is indispensable to apply IT to the business activities of a firm. Managing and building an IT environment appreciate for a firm is very important to improve an enterprise's IT ability for management activities and task performance. In order to manage and improve its IT environment, we need a scientific and objective tool that can measure its IT capability. Firm IT capability should be improved by objective criteria based on the measurement results. Previous study has barely studied such a tool to gauge firm IT capability. The enterprise's IT ability has only been researched from specific perspectives, not for a firm's entire IT capability [4]- [7]. That is, we need a measure that can gauge a firm ability of IT applications in terms of its general IT ability.Hence, this study present a measurement scale that can Manuscript received August 10, 2014; revised November 19, 2014. The research was supported by Basic Science Research Program through the National Research Foundation of Korea (NRF) funded by the Ministry of Education, Science and Technology (NO: 2013R1A1A2012350).Chui Young Yoon is with the Department of IT Applied-Convergence, Korea National University of Transportation, Chungbuk, 368-701, South Korea (e-mail: yoon0109@ut.ac.kr).efficiently gauge a firm IT capability (FITC) for efficiently performing business tasks in an IT environment and for effectively establishing and improving its IT environment in a total IT ability perspective. II. PREVIOUS STUDIESIn previous li...

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“…A number of researchers have conducted studies on user experience and satisfaction [1,4,6,7,15,16,17]. In particular, Chen and Macredie [1] argue that the website meeting users' needs derives their enjoyment and increases value of purchase.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Most studies on content analysis have used dichotomies to assess website content [2,7,11,32], applying the subjective judgments of researchers or evaluators [4,24,27,28,29,39,40,41]. Many researchers have evaluated websites according to whether specific content is or is not there or whether it is accurate or not.…”

Section: Content Analysismentioning

confidence: 99%

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A Content Analysis for Website Usefulness Evaluation: Utilizing Text Mining Technique

Kwon¹,

Jeong²

2015

Journal of Internet Computing and Services

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With the increasing influence of online media, company websites have become important communication channels between companies and customers. Companies use their websites as a marketing tool for a variety of purposes, including enhancing their image and selling products or services. Many researchers have examined the criteria, methods, and tools for website evaluation, but most have focused on usability. Prior content analyses have focused not on text content but on website components, an approach likely to produce subjective evaluations. This study attempts to objectively evaluate company websites by utilizing text mining. We analyze the usefulness of company websites by presenting visualized outputs from a business perspective, allowing practitioners to easily understand the results of the website evaluation and use them in decision making. To demonstrate our method empirically, we selected a company with a number of affiliates in Korea and analyzed the text content of their websites to assess their usefulness using natural language processing and graphics packages in R. Practitioners can easily employ our objective evaluation method, and researchers can use it to gain a new perspective on website evaluation.

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Developing and validating an instrument for measuring user-perceived web quality

Cited by 889 publications

References 27 publications

Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case

Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case

Measurement of Firm IT Capability to Efficiently Perform Business Tasks in an IT Environment

A Content Analysis for Website Usefulness Evaluation: Utilizing Text Mining Technique

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