Developing an Information System for Social Value Creation

Mediating Social Tourism Experiences Through a Mobile Application

“…The VOLTO JÁ Business Model (VJBM) lies on eight core business processes (see Figure 1) and considers four key players: (1) Social Economy Entities that provide housing and care services to the elderly; (2) the Social Economy Entities Directors (SEED), who are the main representatives of SEEs; (3) SEE users (also referred to as participants), who are the institutionalised elderly in SEE; and (4) the SEE companions (also referred to as teammates) who are the SEE people who accompany the participants in the mobilities (senior interchanges). The VJBM is operationalised by VJIS comprising a web platform (Barradas et al, 2019) and a mobile application. While the web platform, far more complex, aims to support the whole set of business processes of the VJBM, the mobile application seeks to co-support only three core business processes.…”