Developing an E-Government Training Program

Abstract

Education and training is recognized to be important to the success of e-government. Nonetheless, research in e-government education has remained at a nascent phase. This paper advances the state of e-government education research through a case study. It answers the research question “How to develop an e-government training program.” Through the adoption of stakeholder theory as the theoretical foundation, and the analysis of the case data, a two-stage process model is developed. This model not only provides a theoretical explanatory basis for the process of developing e-government training programs, but also a practical guide for practitioners in developing such training programs. In addition, it is hoped that this paper will serve as a basis upon which future research can take reference in order to develop a cumulative tradition of employing theoretically-based approach to advance the state of e-government education research.